Senior Analyst, Business Support-2
Walmart Global Tech India · Bengaluru, Karnataka, India
- On site
- Full-time
- ₹1,200,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Coordinate video evidence retrieval and upload.
- Ensure evidence quality and compliance standards.
- Manage stakeholder escalations for evidence issues.
- Provide feedback on AI video analysis.
- Support reporting and process improvements.
About the role
Job Summary
The Sr. Analyst - Video Specialist – Claims Services is responsible for coordinating the retrieval, quality review, and upload of incident and claim-related video evidence into the Walmart Evidence Repository (WER). The role ensures evidence readiness, operational rigor, compliance with governance standards, and supports modernization efforts through structured feedback on AI-assisted video review outputs to enhance claims decision-making.About the Team
The Claims Center of Excellence (CoE) team supports Walmart Claims Services by managing video evidence operations, ensuring compliance with evidence handling standards, reducing spoliation risk, and driving continuous improvement across video workflows. The team partners closely with Claims Operations, Product, and Technology to enable efficient, audit-ready, and high-quality claims processing.What You’ll Do
- Retrieve, review, and upload incident and claim video evidence into WER in line with defined SOPs and SLAs.
- Perform quality checks to ensure completeness, relevance, and usability of video evidence while monitoring for gaps and initiating timely follow-ups.
- Act as first point of escalation for stakeholders and lead resolution of evidence-related issues, including re-requests and exceptions.
- Review AI-generated video analysis outputs and provide structured feedback to improve automation accuracy and reliability.
- Track volumes, aging, and exceptions; support reporting, audit readiness, and continuous process improvements.
What You’ll Bring
- Minimum of Bachelor’s degree from a recognized university.
- 5–7 years of experience in claims support, document processing, back-office operations, or similar transactional environments.
- Strong understanding of quality control, compliance standards, and SLA-driven operational processes.
- Experience working in global, cross-functional environments with the ability to manage stakeholder escalations.
- Exposure to AI-assisted tools, video review workflows, or evidence management systems preferred.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.Minimum Qualifications
Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.Preferred Qualifications
Exposure to AI-assisted tools, video review workflows, or evidence management systems preferred.Key skills/competency
- Video Evidence Management
- Claims Support
- Quality Control
- SLA Management
- AI-Assisted Tools
- Process Improvement
- Stakeholder Escalation
- Compliance Standards
- Document Processing
- Walmart Evidence Repository (WER)
Skills & topics
- Senior Analyst
- Business Support
- Video Specialist
- Claims Services
- Evidence Management
- Quality Control
- AI
- Walmart
- Tech
- Analyst
How to get hired
- Tailor your resume: Highlight experience in claims support, video evidence handling, and AI tools.
- Showcase quality control skills: Emphasize your understanding of compliance and SLA-driven processes.
- Prepare for behavioral questions: Be ready to discuss managing escalations and cross-functional collaboration.
- Understand Walmart's culture: Research their commitment to innovation and inclusion.
Technical preparation
Familiarize with evidence management systems.,Understand video quality assessment criteria.,Learn about AI-assisted review tools.,Review SOPs and SLA concepts.
Behavioral questions
Describe a time you handled a stakeholder escalation.,How do you ensure quality in your work?,Tell me about experience with cross-functional teams.,How do you provide constructive feedback?
Frequently asked questions
- What is the primary responsibility of a Senior Analyst, Business Support Video Specialist at Walmart Global Tech India?
- The primary responsibility is coordinating the retrieval, quality review, and upload of incident and claim-related video evidence into the Walmart Evidence Repository (WER) to ensure evidence readiness and support claims decision-making.
- What kind of experience is required for the Senior Analyst, Business Support Video Specialist role at Walmart?
- The role requires a minimum of a Bachelor's degree and 5-7 years of experience in claims support, document processing, back-office operations, or similar transactional environments. Exposure to AI-assisted tools or video review workflows is preferred.
- What are the key tasks for the Senior Analyst, Business Support Video Specialist at Walmart?
- Key tasks include retrieving and uploading video evidence, performing quality checks, managing escalations, providing feedback on AI analysis, and tracking volumes for reporting and process improvements.
- What is the 'Claims Center of Excellence' team at Walmart Global Tech India?
- The Claims CoE team manages video evidence operations for Walmart Claims Services, focusing on compliance, risk reduction, and continuous improvement in video workflows, partnering with Operations, Product, and Technology.
- What qualifications are preferred for this role at Walmart?
- Preferred qualifications include exposure to AI-assisted tools, video review workflows, or evidence management systems, demonstrating a proactive approach to leveraging technology.
- How does this role contribute to Walmart's broader goals?
- This role supports Walmart's claims processing efficiency and accuracy by ensuring high-quality video evidence and contributing to the modernization of claims decision-making through AI feedback.
- What is the work arrangement for the Senior Analyst, Business Support Video Specialist role?
- The role is based in the Bangalore office for daily work, offering flexibility for associates to manage their personal lives.