SYSTEMS ADMINISTRATOR, TECHNOLOGY SERVICES
Walmart Global Tech India · Bengaluru, Karnataka, India
- On site
- Full-time
- ₹750,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage IT assets end-to-end for a large enterprise.
- Handle daily asset inventory, allocation, and movement.
- Process invoices and track AMC/Warranty support.
- Coordinate hardware requests and asset repairs.
- Conduct audits and generate asset reports.
About the role
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Team and Position Summary
The Associate Digital Experience (ADE) team manages the Asset Management for the organization. We support a large heterogenous enterprise environment that caters Laptop, Desktop, Peripherals, Consumables, Network equipment’s, AV equipment’s, Server equipment’s, etc. based on requirement. Asset Management is a part of ADE team dealing with end-to-end physical asset support for end users. Managing assets using applications that are globally utilized.
Position Responsibilities
As an IT asset management analyst for Associate Digital Experience team, your responsibilities include but not limited to:
- Maintaining daily inward outward & stock register
- Verify & process invoices for smooth flow of vendor payment
- Capture and update AMC/Warranty support status of all assets
- New hire / Loaner laptop allocation, shipment initiating and tracking
- Exit user laptop reverse shipment initiating and tracking
- Update daily asset allocation on ITAM (Desktop, Monitor, Laptop, Keyboard, Mouse, Phone, Headset, Network equipment’s, AV equipment’s, Server equipment’s etc.)
- Perform daily updates on inventory for allocated assets & movement assets
- Fulfill hardware \_ asset movement request as per defined process
- Coordinate with IT team for hardware request & asset movements
- Create monthly hardware failure report based on daily asset check list
- Weekly validation of assets in inventory using daily asset check list
- Repair faulty asset timely basis by coordinating with respective EOM
- Proactively identify and replace EOL assets.
- Conduct periodic internal and external audit as per the defined process using FAR
- Publish and share asset reports with IT and leadership team
Requirements
- 2 - 5 Years of previous experience in IT Asset Management
- Excellent communications skills (Verbal and Written)
- Knowledge on ITIL Framework and Terminologies
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a rotating shifts
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Excellent organizational skills
- Continually develops and maintains asset management skills to ensure high quality levels of support for end users.
- Hands-on industry standard ITAM tools and well versed with MS office
Qualifications
- Team player, ability to manage org-wide asset management and report handling
- An ITIL certification is preferable.
- Knowledge on Asset Management administration
Key Performance Indicators / Measures of Success
- Achieve agreed targets in terms of quality SLA attainment, Ageing tickets
- Knowledge on ITIL compliant Asset Management tool
- Apply professional competencies to administrate and optimize the assigned system environment
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.
Preferred Qualifications
1 year's experience in both software and hardware troubleshooting., 1 year's experience in technical support operations, account management, or customer support.
Key skills/competency
- IT Asset Management
- Inventory Management
- ITIL Framework
- Asset Tracking
- Hardware Management
- Vendor Management
- Reporting
- Auditing
- Customer Service
- Problem Solving
Skills & topics
- IT Asset Management
- Asset Analyst
- Inventory Management
- ITIL
- Hardware Management
- Asset Tracking
- Walmart Global Tech
- Technology Services
- Asset Reporting
- Asset Auditing
How to get hired
- Tailor your resume: Highlight your IT asset management experience, ITIL knowledge, and problem-solving skills.
- Showcase relevant experience: Emphasize your proficiency with ITAM tools and MS Office in your application.
- Prepare for interviews: Be ready to discuss your experience with asset lifecycle management and SLA adherence.
- Understand the culture: Research Walmart's commitment to innovation, people, and inclusion.
- Highlight customer service: Demonstrate your self-motivated approach to providing excellent customer service.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an IT Asset Analyst at Walmart Global Tech?
- As an IT Asset Analyst at Walmart Global Tech, you'll be responsible for managing the end-to-end lifecycle of IT assets. This includes maintaining inventory records, processing invoices, tracking warranty and AMC support, allocating new and loaner equipment, managing asset reverse shipments, updating ITAM systems, fulfilling hardware movement requests, and generating various asset reports. You will also be involved in asset validation, proactive identification of EOL assets, and coordinating repairs.
- What qualifications are essential for the IT Asset Analyst role at Walmart?
- The essential qualifications for this role include 2-5 years of experience in IT Asset Management, excellent verbal and written communication skills, knowledge of the ITIL Framework and terminologies, strong problem-solving capabilities, and the ability to adhere to Service Level Agreements. You should also be self-motivated, possess excellent organizational skills, and be hands-on with industry-standard ITAM tools and MS Office. A Bachelor's degree in a related field is also required.
- Is ITIL certification required for the IT Asset Analyst position?
- While an ITIL certification is preferable, it is not strictly required. However, a strong knowledge of the ITIL Framework and its terminologies is essential. Having an ITIL certification can certainly strengthen your application and demonstrate your understanding of IT service management best practices, which are crucial for this role.
- What kind of assets will I be managing as an IT Asset Analyst at Walmart?
- You will be managing a wide range of IT assets within a large, heterogeneous enterprise environment. This includes laptops, desktops, peripherals, consumables, network equipment, AV equipment, and server equipment. The role involves managing both physical assets and updating them in globally utilized applications.
- What is the work arrangement for the IT Asset Analyst role at Walmart Global Tech India?
- This role is based in our Bangalore or Chennai office for daily work. While the primary arrangement is on-site, the company offers flexibility for associates to manage their personal lives, suggesting a potential for a hybrid approach in practice or understanding of personal needs within the on-site framework.
- What are the key performance indicators for an IT Asset Analyst at Walmart?
- Key Performance Indicators for this role include achieving agreed targets in terms of quality, Service Level Agreement (SLA) attainment, and managing ageing tickets. Additionally, demonstrating knowledge of ITIL-compliant Asset Management tools and applying professional competencies to administrate and optimize the system environment are crucial for success.