Public Sector Business Transformation Consultant

Public Sector Business Transformation Consultant at WalkMe

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

As a Public Sector Business Transformation Consultant, you will collaborate both internally and externally to develop business cases derived from a value-based methodology, with support of a regional manager/leader. You will play a critical role in the development of both quantitative and qualitative analyses. You will play a proactive role in the creation of business cases and value realization for key accounts and value propositions and/or value hypotheses for all accounts at scale.

What You'll Own

• Own the end-to-end development of quantitative business cases and financial models that align WalkMe capabilities to measurable business value, including discovery, data collection, analysis, modeling, and presentation to customer stakeholders.
• Design, build, and maintain reusable financial models (ROI, TCO, NPV, IRR, ARR, payback period, unit economics) that quantify the impact of WalkMe across initiatives, products, and customer segments.
• Partner with FCTO leadership and cross-functional teams (Sales, SAs, Customer Success, RevOps, Finance) to strategically position WalkMe’s value proposition across the customer lifecycle and ensure modeling assumptions align with customer and internal financial standards.
• Lead customer-facing engagements including stakeholder interviews, workshops, executive presentations, and value realization sessions, with a strong emphasis on co-creating and validating financial assumptions.
• Translate product usage data, operational KPIs, and process benchmarks into modeled benefit analyses that connect directly to customer P&L and strategic objectives.
• Demonstrate strong storytelling and visualization skills to communicate technical and financial insights in a clear, compelling narrative that resonates with both business and finance stakeholders.
• Build and maintain domain or industry-specific value frameworks to inform repeatable use cases, financial assumptions, and value messaging across verticals.
• Create and manage reusable deliverables (strategy templates, value models, CoE frameworks, industry benchmarking) that drive consistency and scale across teams.
• Translate customer objectives into WalkMe-aligned solutions that reflect both operational and line-of-business outcomes, backed by transparent financial logic and sensitivity analysis.
• Track all engagements, models, and insights in internal systems for reporting, collaboration, and knowledge-sharing.
• Contribute to team enablement, thought leadership projects, and best-practice development around value modeling and financial storytelling.

What You Need To Succeed

• Defense and federal civilian experience highly recommended
• Military clearance a plus (not required)
• Bachelor’s degree in Business, Finance, Engineering, Economics, or a related field; MBA or relevant graduate education is a plus.
• 4+ years of experience in business consulting, value engineering, strategic finance / FP&A, management consulting, enterprise software delivery, or transformation strategy roles.
• Demonstrated success in developing and presenting enterprise-grade financial models and business cases, using metrics such as ROI, TCO, NPV, IRR, ARR, payback period, and cash-flow analysis.
• Advanced Excel/Google Sheets skills (complex formulas, nested logic, pivot tables, scenario and sensitivity analysis); experience building structured, assumption-driven models that can be reused by Sales and Customer Success.
• Ability to work from imperfect data sets: normalizing inputs, creating defensible assumptions, and clearly documenting methodologies for customer Finance and Procurement teams.
• Strong project ownership mindset, with a proven ability to work independently and drive cross-functional collaboration.
• Experience engaging with both operational stakeholders and senior executives at Fortune 1000 companies, including Finance, Strategy, and Digital Transformation leaders.
• Familiarity with digital adoption, SaaS platforms, or enterprise software transformation projects.
• Excellent verbal, written, and presentation skills with an emphasis on executive-ready financial storytelling.
• Willingness to travel as needed to support customer engagements (approx. 10–20%).

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Preferred Qualifications

• Security clearance at ‘Confidential’ level of higher preferred to support (Military and Civilian) and SLED (State, Local, and Education) industries
• Two to four years of business value consulting /business case experience within the Federal and/or SLED markets, preferred.
• Experience with 7-figure enterprise opportunities and strategic business transformation initiatives, including building the business case that supported the investment decision.
• Experience building or maintaining customer-facing ROI/TCO tools or value calculators for Sales or Customer Success teams.
• Background in software vendor or technology consulting environments, ideally in a value engineering, strategic finance, or business transformation capacity.
• Multilingual fluency in Spanish is a plus.

Key skills/competency

• Business Transformation
• Value Engineering
• Financial Modeling
• Public Sector
• Digital Adoption
• ROI Analysis
• Strategic Finance
• Stakeholder Engagement
• SaaS
• Data Analysis