Pre-Sales AI Consultant

About WalkMe

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

The Role: Pre-Sales AI Consultant

As a Pre-Sales AI Consultant at WalkMe, you will work closely with Sales and Presales teams across EMEA to support customers in evaluating, adopting, and scaling WalkMe AI. You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle.

This role is highly customer-facing and hands-on. You will guide technical discovery, lead AI-focused demonstrations and proofs of concept, and support customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives. You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon.

This role reports to the VP of Presales, EMEA and supports customers across the region, with a primary focus on markets where WalkMe has a strong presence, including the DACH, the UK Ireland, and Israel.

What You'll Own (Key Responsibilities)

• Partner with WalkMe Account Executives and Presales teams across EMEA, taking a consultative role in customer evaluations of WalkMe AI.
• Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.
• Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI.
• Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed.
• Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor.
• Support escalations and complex technical discussions, ensuring timely resolution and clear communication.
• Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions.
• Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs.

What You Need To Succeed (Qualifications & Experience)

• Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.
• A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity.
• An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs.
• Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders.
• Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences.
• A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.
• Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.

What Sets Us Apart (Benefits & Culture)

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.

• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Wellness@WalkMe: Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July.
• Health Coverage: WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
• Generous Annual Leave: Tailored to meet regional standards, ensuring sufficient time off to rest and recharge.
• RefreshMe Days: Additional days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP Acquisition Advantage: Opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace, enhanced by SAP's acquisition of WalkMe.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

Key skills/competency

• Generative AI
• Large Language Models (LLMs)
• Pre-Sales Engineering
• Digital Adoption Platforms (DAP)
• Enterprise SaaS
• Solution Architecture
• Customer Relationship Management
• Proof of Concept (POC)
• Technical Demonstrations
• AI Strategy Alignment