Pharmacy Customer Service Associate
@ Walgreens

Richmond Heights, OH
$33,280
On Site
Full Time
Posted 19 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @walgreens.com
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Job Details

Job Objectives

The Pharmacy Customer Service Associate models and delivers a distinctive and delightful customer experience by registering sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist under direct supervision in the practice of pharmacy.

Job Responsibilities

Customer Experience: Engages customers by greeting them, offering assistance with products and services, resolving customer issues, and sharing customer service best practices to ensure a positive experience.

Operations: Provides fast, efficient service by recommending items, processing transactions, maintaining clean and merchandised counters, and performing various clerical and support duties for pharmacy and store operations.

Pharmacy Support: Uses pharmacy systems to obtain patient and drug information, fill prescriptions, verify medications, and assist pharmacists with workflow and error reporting.

Inventory and Merchandising: Checks inventory, prices merchandise, constructs displays, and assists with stock rotation and maintenance.

Additional Duties: Takes calls, processes manual claims, supports inventory management, and helps with store maintenance and photo area services.

Training & Personal Development

Earns and maintains PTCB certification, attends training sessions, and acquires continuing education credits to stay updated with the latest healthcare and pharmacy developments.

About Walgreens

Founded in 1901, Walgreens serves nearly 9 million customers daily across approximately 8,500 stores in the U.S. and Puerto Rico. With about 220,000 team members, including nearly 90,000 healthcare service providers, Walgreens is committed to being the first choice for pharmacy, retail, and health services.

Qualifications

Basic: Fluent in reading, writing, and speaking English. Flexible schedule including evenings and weekends.

Preferred: Six months experience in retail, prior Walgreens experience, good math and computer skills, knowledge of inventory control, and PTCB certification.

Compensation

This role pays between $16 - $18 per hour. Actual compensation depends on geography, skills, and experience. The position will remain open until filled.

Key skills/competency

  • Customer Service
  • Pharmacy Support
  • Cash Register
  • Inventory Management
  • Clerical Skills
  • Retail Operations
  • Communication
  • Error Reporting
  • PTCB Certification
  • Teamwork
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How to Get Hired at Walgreens

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills and experience to Walgreens requirements.
  • Highlight customer service: Emphasize retail and pharmacy support expertise.
  • Practice interview questions: Focus on scenario and behavioral examples.
  • Research Walgreens: Understand company culture, values, and news.

📝 Interview Preparation Advice

Technical Preparation

Review pharmacy system usage.
Understand cash handling procedures.
Practice prescription processing steps.
Familiarize with inventory management tools.

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in a retail setting.
Discuss handling stressful situations effectively.
Outline problem-solving in service scenarios.

Frequently Asked Questions