Customer Service Associate

About the Role: Customer Service Associate

Walgreens is seeking a Customer Service Associate to model and deliver a distinctive and delightful customer experience. This role focuses on registering sales, providing courteous and efficient checkout service, and fostering positive customer interactions.

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale, including trade-up and/or companion items.
• Register customer purchases on assigned cash register, collect cash, distribute change; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or directed by store manager or shift leader.
• Implement Company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• For consumable items, assist in stock rotation, using the first in, first out method and restock outs.
• Possess working knowledge of store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders, deliver orders to customers).
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Key Skills/Competency

• Customer Service
• Cash Handling
• Retail Operations
• Inventory Management
• Product Merchandising
• Point of Sale (POS) Systems
• Communication Skills
• Problem Solving
• Team Collaboration
• Compliance Adherence