Doorperson

About Waldorf Astoria Beverly Hills

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Doorperson to join this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, lobby lounge, and in-room dining.

Classification: Full-TimeShift: Various – must have availability to work weekends, weekdays, and holidays.Pay Rate: The pay rate for this position is $17.12 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing as a Doorperson?

As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests
• Read luggage tags and provide claim tickets for accurate delivery of guest items
• Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area
• Arrange guest transportation (i.e. taxi cabs), as needed
• Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

Key Attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Working at Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits:

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon the classification and union status of the position.

Work Location

Waldorf Astoria Beverly Hills

Key skills/competency

• Guest Service
• Hospitality
• Customer Relations
• Luggage Handling
• Traffic Management
• Communication
• Problem Solving
• Teamwork
• Dependability
• Adaptability