Graduate Assistant Verification Assistant

@ Walden University

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and internationally. The University offers 100+ online degree and certificate programs across bachelor’s, master’s, doctoral and certificate levels. Accredited by the Higher Learning Commission, Walden has graduated over 174,000 students. Visit WaldenU.edu for more information.

Job Overview

The Office of Student Affairs at Walden University is seeking a currently enrolled master’s or doctoral student to serve as a Graduate Assistant Verification Assistant. This 10-hour per week role involves representing the University during virtual appointments with students, collecting and verifying documents.

Essential Duties and Responsibilities

• Represent the University on-camera during video-call appointments with students.
• Manage weekly availability to offer multiple appointment times including evenings/weekends.
• Conduct scheduled Zoom appointments for verification and document collection.
• Analyze student queries and provide appropriate support or referrals.
• Attend team meetings led by the Verification Manager during business hours.
• Commit approximately 40 hours per month (10 hours per week) to the role.
• Comply with all policies and standards.

Technical, Managerial, and People Skills

• Strong verbal and written communication skills.
• Excellent customer service and professionalism.
• Responsiveness to team communications.
• Interpersonal skills to connect with a diverse student body.
• Attention to detail and organizational skills.
• Experience handling sensitive and confidential documentation (preferred).
• Access to a private workspace with reliable internet.
• Willingness to be on-camera in professional attire or Walden-branded shirt.
• Proficiency in Microsoft Office Suite and Zoom.

Qualifications

Must be a current, active Walden master’s or doctoral student (criminal justice program preferred) with at least three quarters or two semesters of enrollment. Candidates should maintain a 3.5 GPA and have no holds on their student account. Ability to perform essential job functions is required, with or without reasonable accommodations.

Key Skills/Competency

Verification, Document Collection, Zoom, Communication, Customer Service, Organization, Microsoft Office, Interpersonal, Problem-solving, Confidentiality