Traveling Installation Manager

Installation Manager

This is a rare opportunity to help expand our installation services department!

About Us:

We are Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing. We are not overly structured, uncompromising, disengaged, or disconnected.

We are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower businesses and plants of all sizes to conduct predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime.

About the Role:

The Manager of Installation represents Waites as an installation project manager onsite at our customers’ locations (both domestically and internationally). This person is primarily responsible for driving installation success, managing the installation team members assigned to the project, and installing Waites equipment on customer machines and equipment. The Manager determines the daily schedule, communicates with customer contacts onsite and internal project stakeholders (Sales, CSMs, Engineering, leadership, etc.), manages onsite inventory and shipping, and promotes a safe, positive, professional, and fun work environment. The work we do is categorically awesome, and we are seeking the right fit based on experience and culture. If you have experience managing technical projects and enjoy working with cutting-edge technology and great people, this role might be a good fit for you!

Reports to: Manager of Installation Services

Location: Must reside near airport (ideally an international hub but not required)

Travel: 80-100% travel - Domestic & International

Work Authorization: Must be authorized to work in the U.S. Sponsorship is not available at this time

Exemption Status: Exempt

Project & Installation Oversight:

• Lead and execute equipment installations on various types of industrial machinery
• Own responsibility for team performance, project planning, scheduling, and on-site execution
• Ensure projects are appropriately staffed and team assignments are carried out effectively
• Schedule product shipments and manage on-site inventory
• Maintain daily operations and ensure work environments meet client-specific cleanliness and compliance standards
• Communicate travel accommodations and logistics for the on-site teams
• Ensure all site-related activities and timelines are executed smoothly and efficiently

Onsite Leadership & Development:

• Provide feedback and coaching in real time to ensure performance
• Train and support development of both new and existing employees

Communication & Collaboration:

• Serve as primary on-site contact for customer issues prior to escalation
• Communicate daily with internal teams and leadership to align on project progress and needs
• Work cross-functionally to ensure clear and complete project information is shared in advance
• Act as an extension of the leadership team when rolling out new policies, processes, or business changes

Customer Experience & Safety:

• Maintain strong working relationships with customer Points of Contact (POC)
• Train customers on proper sensor handling, including removal and replacement procedures
• Ensure POC signs off on installation completion forms
• Uphold Waites and OSHA Health, Safety, and Environmental policies on all job sites
• Act as a champion for health and safety practices, company changes, and policy updates

Reporting & Compliance:

• Meet end-of-day (EOD) and end-of-installation (EOI) reporting requirements on time and with professionalism
• Support internal audits and special projects as needed
• May assist with system/network specialist work when not actively on assignment
• Additional responsibilities as needed/required

Qualifications:

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Experience working in industrial environments with exposure to maintenance operations, reliability practices, and rotating equipment is strongly preferred.
• Proficiency with Google Suite and ability to quickly learn new software and apps
• Strong verbal and written communication skills, with confidence in leading and presenting to groups
• Excellent organizational, time management, and customer service skills
• Ability to prioritize and multi-task effectively in a fast-paced environment
• Dependable, self-motivated, and a collaborative team player with a positive, can-do attitude
• Must be 21 years of age or older with a valid driver’s license
• Availability to work a flexible schedule of 40 hours/week, including days, nights, weekends, and holidays
• Willingness to travel as required
• Knowledge of workplace safety standards and regulations
• Job-related certifications (preferred): OSHA 10, MSHA, Fall Protection, Working at Heights, Lift Operation, First Aid, and other client-required certifications

Working Conditions:

• Walk, use hands to handle or operate tools, and reach with arms
• Climb ladders and stairs, as well as crawl and kneel as needed
• Sit, talk, listen, observe, read, write, and type effectively
• Lift and move up to 50 pounds unassisted
• Perform work on-site in industrial, commercial, and residential environments

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving. A genuine human.
• Demonstrates a “Can Do” mentality.

Why Waites?

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented installation professional looking for an exciting new challenge, please apply!

Key skills/competency:

• Installation Management
• Project Management
• Team Leadership
• Customer Service
• Technical Installation
• On-site Operations
• Safety Compliance
• Logistics Management
• Inventory Management
• Industrial Environments