AI Operations & Tenant Support Specialist
@ VPM Solutions

Hybrid
$70,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @vpmsolutions.com
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Job Details

Business-Hours AI Operations & Tenant Support Specialist

We’re reimagining property management through the power of AI — but the human touch remains essential. This role requires ownership, problem-solving, and ensuring every tenant and customer interaction is handled with professionalism and clarity.

Key Responsibilities

  • AI Oversight: Monitor AI-handled conversations and intervene when needed.
  • Direct Resolution: Address tenant and customer needs including leasing and maintenance clarity.
  • Escalation Management: Quickly assess and escalate emergencies or high-risk issues.
  • Human Outreach: Call tenants, property owners, or vendors when a personal touch is required.
  • Coordination & Feedback: Support scheduling and provide feedback to improve AI accuracy.

What Makes This Role a Fit

If you naturally take responsibility, stay calm under pressure, and are the dependable link in a fast-paced system, the AI Operations & Tenant Support Specialist role at VPM Solutions could be perfect for you.

Qualifications

  • Familiarity with property management, leasing, or customer support.
  • Comfort in making calls to tenants, property owners, and vendors.
  • Strong written and spoken English communication skills.
  • Willingness to work overnight hours with minimal supervision.
  • Openness to learning new software tools and evolving systems.

What We Offer

  • Competitive compensation based on experience.
  • Flexible remote work environment.
  • Opportunity to be part of an ambitious, AI-driven company.
  • Growth potential as the team and customer base expands.

Schedule

6:00 AM – 3:00 PM PST

Key skills/competency

  • AI Oversight
  • Tenant Support
  • Customer Service
  • Escalation Management
  • Property Management
  • Direct Resolution
  • Coordination
  • Communication
  • Problem-Solving
  • Technical Adaptability
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How to Get Hired at VPM Solutions

🎯 Tips for Getting Hired

  • Research VPM Solutions' culture: Understand their AI-driven property management values.
  • Customize your resume: Highlight relevant property and customer support skills.
  • Prepare for interviews: Focus on problem-solving and teamwork examples.
  • Showcase technical adaptability: Emphasize comfort with new software systems.

📝 Interview Preparation Advice

Technical Preparation

Review AI monitoring tools and procedures.
Practice troubleshooting tenant queries in simulation.
Familiarize with property management software tools.
Study escalation protocols and emergency response.

Behavioral Questions

Describe a challenging customer interaction resolved.
Explain your collaboration in high-pressure situations.
Share how you prioritize urgent tasks.
Discuss handling conflict in team settings.

Frequently Asked Questions