Senior Product Manager - Fraud @ Vonage
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About Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide! As an emerging leader in the $10B+ communications API market, Vonage empowers global brands to build custom omnichannel communications experiences through voice, video, and messaging.
Role Overview
The Senior Product Manager - Fraud is responsible for developing fraud and compliance solutions that protect Vonage customers and end users from sophisticated fraud schemes. You will work closely with engineering teams, product managers, and business owners to design and implement software-driven fraud detection and prevention measures.
Key Responsibilities
- Define and execute the fraud protection roadmap for customer-facing and internal systems.
- Collaborate with other product managers to deliver anti-fraud solutions across voice and messaging channels.
- Research emerging threats and propose countermeasures for fraud tactics.
- Manage product backlogs, user stories, and requirements for fraud engineering teams.
Required Qualifications
- Agile development and product management experience.
- Expertise in data protection, compliance, and fraud analytics.
- Minimum 3 years managing products in highly regulated industries.
- Experience in telecom, cloud, or finance industries is preferred.
Additional Preferred Experience
- Degree in Computer Science, Engineering, Finance, or related field.
- Experience in telecoms or finance fraud management.
- Understanding of telecom and web protocols (SIP, SMPP, HTTP, REST APIs).
- Professional certifications in fraud management, security or compliance.
- Familiarity with Agile tools such as Jira and Confluence.
Benefits
- Private Medical Insurance & Dental Cover
- Group Pension, Group Life Insurance, Gym Membership
- Electric Car Scheme - Tusker, Payroll Giving
- Cycle To Work, Shopping Discounts, Tastecard, Eye Test
- Ericsson Care Line (EAP), Discretionary Time Off, Volunteer Time
About the Team and Culture
At Vonage, our employees come from diverse backgrounds, fostering an environment where innovative ideas thrive. If you are passionate about using technology to fight global fraud threats and improve customer protection, we look forward to hearing from you.
Key skills/competency
- Fraud Management
- Product Roadmap
- Compliance
- Agile Methodologies
- Data Protection
- Telecom Protocols
- Threat Detection
- Risk Profiling
- UX Optimization
- Stakeholder Collaboration
How to Get Hired at Vonage
🎯 Tips for Getting Hired
- Customize your resume: Tailor experience to fraud management projects.
- Highlight agile proficiency: Emphasize agile product management skills.
- Research Vonage culture: Check mission, values and tech stack.
- Prepare for technical questions: Focus on fraud detection and data protection.