Director, Account Growth Management
@ Vonage

London, England, United Kingdom
On Site
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @vonage.com
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Job Details

About the Role

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage is a global cloud communications leader that accelerates digital transformation through fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why This Role Matters

The Director, Account Growth Management at Vonage leads a regionally focused, globally aligned team of Account Growth Managers (AGMs) to drive revenue, margin, and quality performance across strategic messaging accounts. This role is a blend of strategy and coaching, ensuring AGMs have the necessary tools, autonomy, and guidance to manage high-value accounts.

Your Responsibilities

  • Team Leadership: Lead, mentor, and develop AGMs fostering accountability and continuous improvement.
  • Strategic Oversight: Guide routing and margin strategies to meet revenue targets.
  • Enablement & Tools: Collaborate with BI, Product, and other teams to provide essential data and tools.
  • Creative Strategy: Brainstorm growth strategies to capture traffic share and optimize performance.
  • Triad Collaboration: Align with Sales and Customer Success for unified account plans and QBRs.
  • Performance Management: Monitor KPIs, account health and support AGMs on escalations.
  • Cross-Functional Alignment: Work with Carrier Partnerships, Pricing, and Operations on account challenges.
  • Operational Excellence: Standardize AGM playbooks, processes, and success metrics.
  • Executive Reporting: Provide leadership with performance updates and risk assessments.

A Day in the Life

Start your day reviewing dashboards and account metrics, then hold coaching sessions and strategic meetings with AGMs. Collaborate with cross-functional teams to refine tools and data insights. Conclude with KPI reviews and preparing for upcoming QBRs.

What You Will Bring

  • Proven strategic leadership in managing high-value accounts.
  • Extensive experience in account management, messaging operations, or telecom/CPaaS.
  • Technical expertise with SMS routing, completion rate analysis, and A2P messaging standards.
  • Strong analytical skills and familiarity with tools like Tableau.
  • Ability to foster cross-functional influence and team coaching.
  • Excellent problem-solving skills with creativity in addressing challenges.

Key Skills/Competency

Director, Account Growth Management, leadership, strategic planning, coaching, SMS routing, data analysis, cross-functional collaboration, telecom, operational excellence, revenue growth

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How to Get Hired at Vonage

🎯 Tips for Getting Hired

  • Research Vonage's culture: Study their mission and recent news.
  • Customize your resume: Highlight strategic leadership and telecom experience.
  • Prepare data examples: Show successful account performance metrics.
  • Practice technical insights: Be ready to discuss SMS routing and analytics.

📝 Interview Preparation Advice

Technical Preparation

Review SMS routing best practices.
Practice data analysis with Tableau.
Learn A2P messaging standards fundamentals.
Understand telecom network challenges.

Behavioral Questions

Describe your team leadership style.
Explain handling complex account escalations.
Discuss cross-functional collaboration experience.
Share a time you coached a struggling team member.

Frequently Asked Questions