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Vonage

Agile Delivery Manager (SAFE Exp must)

Vonage · Bengaluru, Karnataka, India

  • On site
  • Full-time
  • $120,000 / year
  • Bengaluru, Karnataka, India

Job highlights

  • Drive Agile transformation across global teams.
  • Coach teams in Agile principles and practices.
  • Utilize metrics for continuous improvement.
  • Remove impediments to team performance.
  • Facilitate stakeholder alignment for project success.

About the role

About Vonage

Vonage is a global cloud communications business that offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centres and Communications APIs. Our mission is to drive efficiencies and build synergy across engineering, product and customer support to make customer and employees experience outstanding. By joining Vonage’s Lean Agile Centre of Excellence, you’ll have an opportunity to shape the future of customer engagement by supporting our engineering and product teams to deliver a truly immersive platform experience.

Why this role matters

We are seeking a dynamic and pragmatic Agile Delivery Manager to join our diverse global team. As a Agile Delivery Manager, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the next step in their career supported by an experienced Agile team. Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing Agile at Scale across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving agile transformation you won’t get from training or certification.

What You Will Do

As an Agile Delivery Lead at Vonage, you will drive delivery excellence through Agile transformation across the organization. Your primary focus will be enabling high-performing delivery flows and fostering a strong Agile culture within one or more teams. You will also support Release Train Engineers in planning and executing SAFe events.
  • Coach and Mentor Agile Teams: Guide teams in adopting Agile values, principles, and practices. Provide hands-on training and ongoing support to embed Agile ways of working.
  • Promote Data-Driven Improvement: Leverage metrics to help teams understand performance trends and encourage a culture of continuous improvement.
  • Enable Effective Team Collaboration: Encourage open communication and active engagement both within and across teams to strengthen collaboration.
  • Remove Delivery Impediments: Identify blockers that impact team performance, and work collaboratively to resolve them swiftly.
  • Facilitate Stakeholder Alignment: Ensure clear, consistent communication between teams and stakeholders to maintain alignment on goals, priorities, and progress.

What You Will Bring

The ideal candidate must be committed to genuine Agile principles, ensuring that Scrum practices are truly effective and not just followed superficially. We are not looking for a "fluffy" Agile Delivery Manager who runs "Zombie Scrum." They should actively engage teams in meaningful Agile practices that drive real value and continuous improvement. A positive, pragmatic mindset is essential. You’re someone who can share real examples of outcome-driven delivery, creative problem solving, and resilience in the face of setbacks. Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

What Is Required For Application

  • Previous experience working as an Agile Delivery Manager / Scrum Master
  • Practical experience with SAFe
  • Strong hands-on experience with Jira (essential)
  • Familiarity with Confluence
  • Proven coaching and facilitation skills, with examples of workshops, training sessions, or 1:1s you’ve run

What Is In It For You

  • Attractive Discretionary Time Off
  • Private Medical Insurance with optional dependent coverage
  • Educational Assistance Reimbursement Program
  • Opportunities for reimbursement for conferences, trainings, and other personal development events
  • Maternity and Paternity Leave
  • Ask recruiter for country specific information
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who We Are

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Key skills/competency

Agile Delivery Manager, SAFe, Scrum Master, Jira, Confluence, Coaching, Facilitation, Agile Transformation, Continuous Improvement, Stakeholder Management

Skills & topics

  • Agile Delivery Manager
  • SAFe
  • Scrum Master
  • Jira
  • Confluence
  • Agile Coach
  • Agile Transformation
  • Delivery Lead
  • Cloud Communications
  • Project Management

How to get hired

  • Tailor your resume: Highlight experience with Agile Delivery Management, SAFe, Scrum, Jira, and Confluence.
  • Showcase your skills: Provide concrete examples of coaching, facilitation, and driving Agile transformation.
  • Emphasize your mindset: Demonstrate a pragmatic, outcome-driven approach and resilience.
  • Prepare for interviews: Be ready to discuss your experience with SAFe events and impediment resolution.
  • Understand Vonage: Research their mission and values to align your application.

Technical preparation

Master SAFe principles and event execution.,Become proficient in Jira for workflow management.,Practice workshop facilitation techniques.,Study Confluence for documentation collaboration.

Behavioral questions

Describe a time you resolved team impediments.,How do you coach teams on Agile values?,Share an example of outcome-driven delivery.,How do you foster collaboration across teams?

Frequently asked questions

What specific SAFe experience is required for the Agile Delivery Manager role at Vonage?
Practical experience with SAFe is a mandatory requirement for this Agile Delivery Manager position. This means demonstrating a solid understanding and hands-on application of SAFe principles and events in previous roles.
How important is Jira proficiency for the Agile Delivery Manager role at Vonage?
Strong, hands-on experience with Jira is essential for this role. You'll be expected to leverage Jira extensively to manage workflows, track progress, and facilitate team collaboration.
What does Vonage mean by 'not running Zombie Scrum' for their Agile Delivery Manager?
Vonage seeks Agile Delivery Managers who are committed to genuine Agile principles and practices that drive real value. They are looking for individuals who ensure Scrum is effective and not just a superficial process.
What are the key responsibilities of an Agile Delivery Manager at Vonage?
Key responsibilities include coaching and mentoring Agile teams, promoting data-driven improvement, enabling effective team collaboration, removing delivery impediments, and facilitating stakeholder alignment.
Does Vonage offer opportunities for professional development for their Agile Delivery Managers?
Yes, Vonage offers an Educational Assistance Reimbursement Program, including opportunities for reimbursement for conferences, trainings, and other personal development events.
What kind of company culture can I expect as an Agile Delivery Manager at Vonage?
You can expect a culture focused on innovation in cloud communications, driving efficiencies, and building synergy across teams to create outstanding customer and employee experiences. The role is within the Lean Agile Center of Excellence, focusing on Agile transformation.
How does Vonage support Agile transformation through this Agile Delivery Manager role?
This role is central to supporting Vonage's Agile transformation by implementing Agile at Scale. You will help align teams, maximize value delivery, and gain real experience in driving agile transformation.
Are there opportunities to work with diverse teams as an Agile Delivery Manager at Vonage?
Yes, Vonage is a global company with a diverse team. Experience working in a multicultural setting is considered beneficial for this role, given the international nature of the business.