Account Growth Manager @ Vonage
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About Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage is a global cloud communications leader helping businesses accelerate digital transformation with programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this Role Matters
The Account Growth Manager (AGM) is an individual contributor role focused on driving revenue, margin, and quality performance for 1–3 strategic messaging accounts. The role emphasizes technical routing strategy, margin optimization, and traffic performance.
Your Responsibilities
- Account Ownership: Manage 1–3 high-value accounts with a focus on routing quality and margin optimization.
- Revenue & Margin Optimization: Monitor traffic and execute routing strategies to achieve financial targets.
- Custom Routing Solutions: Design and maintain routing configurations that balance quality and cost.
- Account Intelligence: Analyze data trends to find routing and margin improvement opportunities.
- Client Advocacy: Act as the technical and commercial representative for assigned accounts.
- Triad Collaboration: Work closely with Sales and Customer Success for cohesive account management.
- Operational Escalations: Serve as a Tier 2/3 escalation point for routing and quality issues.
- Data-Driven Insights: Utilize Tableau and internal reporting to track account health and performance.
A Day in the Life of an AGM
Start your day reviewing account dashboards, collaborate with your triad during midday, and test routing optimizations in the afternoon. End your day summarizing performance insights and updating stakeholders.
What You Will Bring
- Experience in account management, technical routing or telecom/CPaaS.
- Expertise in SMS routing, A2P messaging standards, and performance metrics.
- Strong analytical skills using tools like Tableau.
- Proven collaboration with cross-functional teams.
- Ability to manage high-pressure routing escalations efficiently.
Key Skills/Competency
Account Management, Revenue Optimization, Routing Strategy, Margin Improvement, Data Analysis, Telecom, Tableau, SMS Routing, Customer Advocacy, Collaboration
How to Get Hired at Vonage
🎯 Tips for Getting Hired
- Research Vonage's culture: Understand their cloud communications and API solutions.
- Customize your resume: Highlight account management and telecom expertise.
- Showcase technical skills: Emphasize SMS routing and data analysis proficiency.
- Prepare for collaboration: Demonstrate teamwork with sales and support teams.