IT System Administrator Intern
Voltus
Job Overview
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Job Description
About Voltus
Voltus is a remote energy startup focused on providing intelligent grid solutions. They maintain secure, reliable, compliant platforms while supporting a global remote workforce.
The Opportunity
Join as an IT System Administrator Intern to gain hands-on enterprise IT experience supporting a 250-person remote organization across multiple time zones. Work directly with the Senior IT Manager and collaborate with Systems Administrators.
Responsibilities and Duties
- IT Operations & Service Desk: Provide first and second level support for enterprise applications (Google Workspace, Microsoft 365, Slack, JumpCloud) and manage incident tickets via Zendesk.
- Data Retention & Governance Support: Assist with data retention policies, compliance evidence collection for SOC 2 audits, and thorough IT documentation.
- Zendesk Ticketing System & Process Improvement: Optimize ticket workflows, assist in automation and improve service desk efficiency.
- Platform Administration & Tooling: Support administration tasks in Google Workspace, Microsoft 365, JumpCloud, and Slack.
Performance and Expectations
Demonstrate customer service excellence, ITIL awareness, strong documentation, a security and compliance mindset, proactive problem solving, and remote work effectiveness.
Qualifications
- Bachelor's degree or current Master's student in IT, Computer Science or related field.
- Working knowledge of Windows, macOS, Linux and troubleshooting methodologies.
- Familiarity with cloud productivity suites and IT service management concepts.
- Strong communication skills with ability to work independently in a remote setup.
Preferred
- One prior IT support internship or relevant work experience.
- Familiarity with ITIL 4, identity/access management platforms, and compliance frameworks.
- Basic scripting or automation experience and asset management tools exposure.
Benefits
- Remote work with flexible hours for follow-the-sun operations.
- Hands-on enterprise IT experience and direct mentorship from senior staff.
- Exposure to ITIL, compliance, and data governance in a regulated sector.
- Experience with multi-platform technology stack and process improvement opportunities.
Additional Information
This is a full-time, 40 hour/week internship with a potential start date of March 15th. Voltus requires candidates to be authorized to work from their home location in the US or Canada. Note: Voltus does not sponsor visas or transfers. AI tools may support parts of the hiring process.
Key skills/competency
- IT Support
- Remote Work
- Google Workspace
- Microsoft 365
- JumpCloud
- Zendesk
- ITIL
- Data Governance
- Compliance
- Asset Management
How to Get Hired at Voltus
- Customize your resume: Highlight relevant IT support and compliance skills.
- Research Voltus: Understand their remote and energy startup culture.
- Demonstrate ITIL knowledge: Mention IT service management practices.
- Prepare examples: Share previous IT support or internship experience.
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