Senior Privacy Operations Specialist

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, dedicated to creating value through Talent, Technology & Transformation. As the largest shared services organization in the global telco industry with 30,000 FTE, our next-generation solutions are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

We collaborate with Accenture in a unique, industry-first model to drive transformation and ensure resilience. We operate with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a highly skilled Senior Privacy Operations Specialist to bolster Vodafone’s global Privacy Programme. This role is pivotal in driving operational excellence across privacy processes, focusing on privacy by design, assessing data and AI-related risks, coordinating supplier compliance, enabling robust records and assurance practices, and fostering a strong privacy culture across markets. You will collaborate closely with global teams, stakeholders, and privacy analysts to ensure the consistent, high-standard implementation of privacy controls and best practices.

What You’ll Do

• Guide and support at least one privacy analyst, encouraging collaboration and ensuring smooth daily operations across global processes.
• Manage privacy demand intake by triaging, categorising, and allocating requests to maintain visibility of workload and priorities.
• Conduct privacy impact assessments for wide-ranging data processing activities and support privacy-by-design and assurance efforts.
• Develop and refine privacy-by-design processes and automation capabilities aligned to Group Privacy guidance.
• Perform AI Risk Assessments to support responsible and compliant AI adoption.
• Support incident management by contributing to investigations and related activities.
• Provide privacy guidance for supplier agreements, ensuring clarity on data processing scope.
• Conduct re-assessments of high and medium-risk processing activities to maintain continuous compliance.
• Maintain centralised privacy records, platforms and inventories, ensuring data quality through robust quality assurance.
• Support regular policy compliance reviews within Vodafone’s Privacy Risk Control Framework.
• Liaise with local market privacy contacts to incorporate local regulatory requirements in global processes.
• Strengthen privacy culture through regular engagement with stakeholders.
• Develop and embed privacy notices, templates, guidance and internal processes, enabling efficient and consistent data protection practices.
• Support Group Privacy with additional activities as required.

Who You Are

• Experienced in negotiating contracts and data protection clauses, ideally within telecoms or technology sectors.
• Knowledgeable about global privacy regulations, compliance methodologies, and best-practice frameworks.
• Highly organised, able to manage multiple priorities in a dynamic matrix environment.
• Adept at communicating complex information clearly and collaboratively.
• Proactive, ethical and passionate about privacy, with an interest in emerging technologies and their societal impact.
• Experienced with OneTrust and Jira (desirable).
• Proficient in English with strong interpersonal and communication skills.
• Bringing 3+ years of experience in data privacy.

What's In It For You

• Opportunity to work on cutting-edge privacy matters within a globally recognised team.
• Exposure to AI risk assessment and privacy operations at scale.
• Collaborative work environment with cross-functional teams.
• Development of expertise in privacy tools and global compliance standards.
• Contribution to meaningful privacy protection initiatives impacting millions.
• A dynamic environment where innovative ideas are always welcome.
• A collaborative community where your professional goals and work are supported by a diverse team.
• Access to internal trainings through Vodafone University and external trainings via other providers.
• A supportive internal coaching and mentoring culture.
• Opportunities to participate in company activities and Vodafone Foundation events.
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU).
• Cafeteria package.
• Private Medical Services.
• Employee Assistance Program to support your wellbeing and mental health.
• Life and accident insurance.
• You can work remotely overseas for 20 days a year.
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption.
• You and your family members can enjoy several discounts from our partners.
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week.

Key skills/competency

• Data Privacy
• GDPR/CCPA/Global Privacy Regulations
• Privacy Impact Assessments (PIA)
• AI Risk Assessment
• Supplier Compliance
• OneTrust
• Jira
• Incident Management
• Data Protection
• Stakeholder Engagement