Business Analyst

About This Role

As a Business Analyst, you will help shape and deliver change by translating business needs into clear, structured requirements, insights and actionable recommendations. You will partner with stakeholders across the organisation to define problems, improve customer and colleague experiences, optimise processes, and support the design and implementation of effective solutions. You are accountable for supporting end-to-end change delivery from discovery through implementation, ensuring traceability, measurable outcomes, and successful solution adoption.

What You Will Do

• Partner with stakeholders to understand business objectives, define problem statements and agree on measurable outcomes.
• Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques (e.g., interviews, workshops, observation, data analysis).
• Develop and maintain high-quality artefacts (e.g., process flows, BRDs, user stories, use cases and data definitions), ensuring clarity, traceability and readiness for solution design and testing.
• Support solution design by evaluating options, constraints, impacts and dependencies, and providing evidence-based recommendations.
• Define acceptance criteria aligned to business outcomes and support testing activities, including UAT planning, test scenario definition, and defect triage.
• Manage requirements traceability and change control, ensuring alignment from discovery through delivery and implementation.
• Support change and adoption activities, including communication inputs, training requirements, and transition to operations.
• Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise and enhance ways of working.

Skills You Will Bring

Core Skills

• Business & Data Analytics
• Requirements & Value Definition
• Process Mining & Optimisation
• Consulting
• Problem Solving
• Requirements / User Stories
• Process Mapping
• Value Mapping

Soft Skills

• Analytical Thinking
• Facilitation & Workshop Design
• Clear Communication
• Stakeholder Empathy and a Curious Mindset

Nice-to-Have Skills (Not Mandatory)

• Business Architecture
• Customer Experience
• Lean Six Sigma
• Quality Assurance & Testing
• Business Case Support
• Data Interpretation / Dashboarding

What’s In It For You

We Support Your Development Through:

• Hands‑on consulting, problem‑solving, and facilitation exposure.
• Broader domain learning across strategic transformation areas.
• Increasing ownership, mentoring opportunities, and leadership of analysis workstreams.

What Skills You Will Learn

• Advanced business analysis techniques across discovery, design, and implementation.
• Enhanced capability in process mining, process optimisation, and requirements management.
• Improved analytical reasoning, data interpretation, facilitation, and structured communication.
• Practical experience with Agile methodologies, user story development, and quality assurance practices.
• Broader understanding of value realisation frameworks and transformation governance.

Key skills/competency

• Business Analysis
• Requirements Gathering
• Data Analysis
• Process Optimization
• Stakeholder Management
• Problem Solving
• Agile Methodologies
• User Stories
• Process Mapping
• Business Requirements Documents (BRDs)