AI Automation and RPA Engineer

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an AI Automation and RPA Engineer to join our Tools Engineering & Operation team within the TSSE Cognitive Centre of Excellence. This role is based in SV and reports to Adham ELSheikh. The individual will be responsible for maintaining and approving robotic process automation (RPA) solutions, ensuring they meet quality standards and operate effectively in production environments. The role demands strong technical expertise, stakeholder engagement, and a proactive approach to problem-solving in a global, agile setting.

What You’ll Do

• Review and approve newly developed automation solutions for production deployment, ensuring compliance with agreed standards.
• Maintain the production environment using incident, change, and problem management processes.
• Communicate effectively with customers and stakeholders as part of daily operations.
• Collaborate within international, distributed teams to deliver automation solutions.
• Influence and liaise across various levels within VOIS and customer organisations.

Who You Are

• Holds a graduation degree in Computer Science or Engineering.
• Possesses 1–4 years of experience in RPA, preferably using ITIL or similar standards.
• Certified or experienced in UiPath.
• Proficient in at least one programming language.
• Fluent in English (spoken and written).
• Demonstrates strong analytical and problem-solving skills.
• Has excellent organisational and prioritisation abilities.
• Confident in stakeholder engagement and influencing across levels.

What's In It For You

• Opportunity to work on cutting-edge automation technologies in a global environment.
• Exposure to agile methodologies and cross-functional collaboration.
• A chance to influence automation strategy and contribute to operational excellence.
• Work in a high-impact role with strategic visibility across the organisation.

What Skills You Will Learn

• Advanced RPA development and deployment practices.
• ITIL-based incident and change management.
• Cross-cultural communication and stakeholder management.
• Strategic thinking and operational decision-making.
• Agile delivery in multi-disciplinary environments.

Key skills/competency

• Robotic Process Automation (RPA)
• Artificial Intelligence (AI)
• UiPath
• Programming Languages
• ITIL Standards
• Production Support
• Stakeholder Management
• Agile Methodologies
• Problem-Solving
• Process Automation