Expert Application Operations Run

About Vodafone

At Vodafone, we work every day towards a better future. For a world that is better connected, more inclusive, and more sustainable. Because for us, technology is only as strong as the people who use it. Join us and let's shape the world of tomorrow together.

What You Can Expect

• As an Expert Application Operations Run, you ensure the 24/7 availability and performance of all responsible platforms and applications for end customers, customer service, and other departments. This involves analyzing and optimizing managed systems and building efficient monitoring.
• You coordinate and drive the independent, targeted processing and resolution of highly complex incidents by collaborating with and managing development units, external suppliers, and other service providers.
• You support software quality optimization through continuous analysis of occurring errors (incident/problem management) and regular review meetings with development partners, as well as testing and delivery areas.
• You assist in project work during the feasibility, implementation, and stabilization phases after Go-Live.
• You ensure compliance with prescribed security guidelines for the responsible applications, systems, and platforms by analyzing accesses and authorizations, implementing corrective measures, and supporting SOX and Security Audits.
• You automate workflows by analyzing and optimizing procedures and methods, and continuously adapting reporting, monitoring, and alarming.
• You monitor system utilization (Capacity Management) using IO tools and initiate corrective actions.
• You independently manage external employees in the Shared Service Center or external service providers to deliver services for the responsible systems.
• You technically manage external and internal service providers and suppliers of IT systems and supported business processes.

What Sets You Apart

• Completed technical or industrial engineering degree or comparable education.
• At least 5 years of professional experience in operating complex system landscapes.
• Comprehensive process and IT know-how in telecommunications.
• Profound knowledge in the areas of: operating systems (e.g., AIX, HP-UX, Sun Solaris, Linux, Windows), middleware/web technologies (e.g., Tuxedo, WebLogic, Tomcat), databases (e.g., Oracle).
• Knowledge of operating applications in the Cloud (e.g., AWS, Azure, OCI etc.).
• Profound knowledge in UNIX scripting, Perl, PL/SQL, Python, etc.
• Strong analytical, solution-oriented, and entrepreneurial thinking and acting.
• ITIL knowledge and Kepner-Tregoe methodology knowledge.
• Basic network and protocol knowledge as well as experience in load balancing.
• Fluent English, written and spoken (B1.x).
• German language skills desirable.

What We Offer

This position can be performed full-time or near full-time part-time (min. 30 hours).

• Flexibility: Hybrid Working allows you to work in the office or up to 3 days/week from home. Additionally, you can work up to 20 days per year in EU countries and increasingly in non-EU countries.
• Attractive Compensation and Pension: In addition to your base salary, you receive a performance-related bonus or commission payment and, with our pension plan, also a company pension scheme.
• Further Education: You decide which of our learning and training programs you use to promote your individual development.
• Work-Life Balance: Whether it's a daycare, health & mindfulness programs, or a fitness studio: you flexibly design your job and private life. We support you. Also, in caring for relatives.
• Discounts and Additional Benefits: As an employee, you receive special offers on all our products for mobile, fixed-line, internet, and TV.

Key skills/competency

• Application Operations
• System Monitoring
• Incident Management
• ITIL
• Cloud Computing (AWS, Azure, OCI)
• UNIX Scripting (Perl, Python)
• Database Management (Oracle)
• Network Protocols
• Telecommunications IT
• Software Quality Optimization