Cloud Consultant - AI and Automation

About Vivo (Telefônica Brasil)

We are part of the Telefónica Group, a leader in telecommunications in Brazil. Our purpose is to Digitalize to Connect people, businesses, and society, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our clients, putting them in control of their digital lives, with security and reliability – all with the quality only Vivo can provide.

To make this possible, we lead a digital transformation process, revolutionizing our company from within. We have implemented agile methodologies throughout the company, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, generates innovation, and increases engagement.

We believe that diversity of people, experiences, cultures, behaviors, skills, and attitudes is a differential that reflects the society in which we live. We have a solid internal program, based on pillars of Gender, LGBTI+, Race, PcD, and 50+ to ensure a more inclusive culture and a more diverse and representative environment. We are a technology company, inspired by diversity and innovation, offering space for everyone, supporting and embracing differences.

We believe that the path to offering the best experience to our client begins with the good experience of our employee.

#VemPraVivo

About the Role: Cloud Consultant - AI and Automation

Vice-Presidency: Chief Information Office

Directorate: INFRASTRUCTURE AND CLOUD DIRECTORATE

Work Location: Eco Berrini, hybrid (3x in-office, 2x remote)

We are committed to delivering the best experience for our customers through current and innovative technologies, with a multidisciplinary team of high excellence, that works collaboratively in different areas. We are looking for a motivated and eager individual to join this team.

Responsibilities and Attributions

• Design and implement Artificial Intelligence solutions applied to automations, using pre-trained models, LLMs, open-source models, or commercial APIs (Azure OpenAI, AWS Bedrock, Google Vertex AI, etc).
• Design complex automated flows integrating AI, corporate systems, APIs, and workflow platforms (Power Automate, Azure Logic Apps, n8n, etc).
• Develop data processing pipelines to support intelligent automations (extraction, classification, summarization, insight generation, etc).
• Create and evolve scalable cloud architectures to host models and automations.
• Implement and monitor responsive and secure AI solutions, following Responsible AI principles.
• Conduct experiments and POCs for model and automation validation before industrialization.
• Support internal teams in the adoption and integration of AI and automation solutions into routine processes.
• Act in the investigation and resolution of incidents related to pipelines, models, and automations.
• Ensure data governance, security, performance, and compliance in the developed solutions.

Requirements and Qualifications

Mandatory Requirements:

• Experience with AI solutions applied to processes (LLMs, NLP, computer vision, agents, RAG, etc).
• Experience with AI in Cloud (Azure AI Studio, Azure OpenAI, AWS Sagemaker, Bedrock, GCP Vertex AI).
• Experience with automation via low-code/no-code platforms or orchestrators (Power Automate, Logic Apps, UiPath, Automation Anywhere, n8n).
• Programming in Python (especially geared towards automation, APIs, and model usage).
• Solid knowledge in Cloud architecture (Azure, OCI, GCP) - networks, serverless, API Gateway, security, monitoring.
• Practical knowledge in pipelines (DevOps/ML Ops), versioning, and CI/CD.
• Experience with integration of REST APIs, Webhooks, and events.

Desirable Requirements:

• Experience with AI and automation engineering methodologies: RAG, Fine-tuning, Prompt Engineering, Agent Orchestration.
• Experience with vector databases (Pinecone, Qdrant, Azure AI Search).
• Familiarity with Responsible AI practices, LGPD, and security applied to AI.
• Knowledge in containers (Docker) and eventually Kubernetes.
• Certifications in AI or Cloud (Azure AI Engineer, Azure Architect, etc).

Additional Information

See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Not only are the benefits excellent, but they are also flexible.

• Choose the ideal benefit for you and your dependents, on a digital platform with various categories of Gym, VR, VA, Pharmacy Aid, Medical Assistance, Dental, and Life Insurance.
• Corporate mobile phone. Yes, a brand new smartphone for you! Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G!
• An exclusive Vivo offer, with special discounts on fixed line, broadband, TV, and apps.
• You will be entitled to receive an annual Bonus or PPR.
• Plan your future through the Private Pension plan.
• Have children? You will be entitled to a subsidy to help with school, daycare, or nanny expenses.
• Live in an environment that will respect your personality, your style of dress, your way of being, and you can be authentic. #VemdeVocê
• Work remotely up to 2 times a week. #Mobility
• Have flexible hours.
• Enjoy a day off (Day off) to celebrate your birthday.
• Participate in one of the largest corporate volunteering programs for you to transform the world.
• Enjoy our Educational Development Program which offers partnerships with educational institutions with discounts; certifications and online courses.
• Boost your career through our Internal Recruitment Program, in Brazil or abroad, after all, we are present in more than 17 countries! #VivoMinhaCarreira
• Count on a series of initiatives to improve your physical, emotional, and social health! Here, we have #VivoBemEstar, which encourages our team to have healthy habits and better quality of life! We offer our employees consultations with nutritionists, psychologists, social service, telemedicine, and much more!

All our vacancies are eligible for people with disabilities and/or rehabilitated. We have a culture that values diversity, differences, and people's potential! #VivoDiversidade #VemPraVivo

Important: The only way to participate in Vivo's selection processes is through the company's pages on the Gupy platform https://vivo.gupy.io, and there is no payment of participation or hiring fees.

Selection Process Steps

• Registration
• Screening
• Behavioral Assessment MAPA
• HR Interview
• Behavioral Assessment PPA (DISC)
• Manager Interview
• Proposal
• Hiring

Key skills/competency

• AI Solutions
• Automation Engineering
• Cloud Architecture
• Python Programming
• DevOps/MLOps
• Large Language Models (LLMs)
• Azure Cloud Services
• AWS Cloud Services
• Google Cloud Platform (GCP)
• Data Pipelines