Remote Chat Support Assistant
VITA CV
Job Overview
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Job Description
About VITA CV's Client
VITA CV is recruiting on behalf of a customer-focused online business that delivers digital services to users across the UK. This client is known for providing fast, friendly, and effective customer support.
About the Remote Chat Support Assistant Role
As a Remote Chat Support Assistant, you will serve as the primary point of contact for customers, managing enquiries exclusively through live chat. This position is ideal for individuals who possess strong written communication skills, enjoy assisting others, and thrive in a flexible remote work environment.
Responsibilities
- Respond to customer enquiries via live chat promptly and professionally.
- Deliver clear, accurate, and friendly solutions to customer issues.
- Maintain precise records of all customer interactions.
- Identify recurring issues and escalate complex queries as necessary.
- Adhere strictly to established customer service standards and guidelines.
Qualifications
- Strong written English and exceptional communication skills.
- A genuinely customer-focused attitude.
- Previous customer support experience is beneficial, though not mandatory.
Required Skills
- Fast and accurate typing proficiency.
- Excellent problem-solving abilities.
- Clear and concise written communication.
Preferred Skills
- Experience utilizing live chat or remote customer support systems.
Pay Range and Compensation Package
This role offers a compensation package of £13 – £18 per hour.
Equal Opportunity Statement
VITA CV's client welcomes applications from all backgrounds, committed to diversity and inclusion. If you are passionate about supporting customers and seeking flexible remote work, we encourage you to apply today.
Key skills/competency
- Customer Support
- Live Chat
- Written Communication
- Problem-Solving
- Customer Service
- Remote Work
- Typing Speed
- Record Keeping
- Issue Resolution
- Digital Services
How to Get Hired at VITA CV
- Research VITA CV's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their client-focused approach.
- Tailor your resume for chat support: Highlight experience with customer service, written communication, and any live chat platforms. Emphasize fast and accurate typing.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve customer issues effectively and professionally, especially in written form.
- Prepare for remote work discussions: Be ready to discuss how you manage time, maintain focus, and communicate effectively in a remote environment during your VITA CV interview.
- Emphasize communication proficiency: Practice articulating your clear written communication style and your customer-focused attitude during your application process.
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