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Cloud Support Consultant

Vision33

HybridHybrid

Original Job Summary

About Vision33

Vision33 is a global IT professional services consultancy that partners with organizations to overcome business challenges through technology and strategic consulting.

Role Overview - Cloud Support Consultant

As a Cloud Support Consultant, you will join the Tier 2 support team for Vision33's B1 Cloud on AWS managed services. Reporting to the Manager, Cloud/Managed Services, you will manage client incidents, provide Windows and Linux server support, and maintain AWS environments.

Key Responsibilities

  • Collaborate with cross-functional teams to deliver top customer service.
  • Manage client incidents from troubleshooting to escalation resolution.
  • Administer end-user and security profiles across 100+ servers.
  • Configure, deploy, and maintain AWS cloud environments using CloudWatch and CloudTrail.
  • Perform advanced troubleshooting, system restores, and root cause analysis.
  • Develop automation scripts with PowerShell and Bash to streamline operations.
  • Configure and support web and application services including IIS, Apache, and Nginx.
  • Coordinate standard server maintenance and backup programs.
  • Create and maintain internal support documentation and best practices.

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science or equivalent experience.
  • 3+ years in a client-facing support role.
  • Experience with production Windows and Linux systems in critical environments.
  • Competency in server administration, security protocols, and AWS cloud support.
  • Scripting experience using Python, Bash, Ruby, or PowerShell.
  • Familiarity with support best practices (e.g., ITIL Framework).
  • Excellent communication and teamwork skills.

Benefits

Vision33 offers a competitive total rewards program including training, paid vacations, retirement and health plans, travel opportunities, and more.

Key skills/competency

  • AWS
  • Windows Server
  • Linux
  • CloudWatch
  • CloudTrail
  • PowerShell
  • Bash
  • Automation
  • Server Administration
  • ITIL

How to Get Hired at Vision33

🎯 Tips for Getting Hired

  • Research Vision33's culture: Explore their mission, values, and employee reviews.
  • Customize your resume: Highlight cloud and support experience.
  • Tailor your application: Emphasize AWS, Windows, Linux skills.
  • Prepare for the interview: Review technical scenarios and support cases.

📝 Interview Preparation Advice

Technical Preparation

Review AWS CloudWatch and CloudTrail usage.
Practice troubleshooting Windows and Linux servers.
Update automation script examples in PowerShell and Bash.
Study server configuration and security protocols.

Behavioral Questions

Describe a challenging support incident resolution.
Explain teamwork in cross-functional support roles.
Discuss handling client escalations under pressure.
Share your initiative for process improvements.