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Vision Innovation Partners

Call Center Representative - Remote

Vision Innovation Partners · United States

  • Hybrid
  • Part-time
  • $40,000 / year
  • United States
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Job highlights

  • Handle inbound support calls for ophthalmology offices.
  • Provide excellent customer service and patient experiences.
  • Schedule, reschedule, and confirm patient appointments.
  • Utilize EMR/EHR systems and Microsoft Office Suite.
  • Work remotely from specific US states.

About the role

Remote Call Center Representative

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

About the Role

The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA.

Responsibilities

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team. The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquiries and/or medical appointment scheduling. Experience in a health/patient care environment is desired.

What You Will Do:

  • Respond to incoming calls efficiently and effectively with the highest level of quality service.
  • Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
  • Answer general questions from patients with courtesy and patience.
  • Confirm, schedule, and reschedule appointments, as necessary.
  • Follow up with patients on scheduled appointments.
  • Update patient demographics.
  • Collect and verify insurance information.
  • Make outbound calls to patients and clinics.
  • Handle online appointment requests.
  • Handle email inquiries.
  • Task messages to clinics.

What You Will Bring:

  • Excellent customer service and communication skills.
  • Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR).
  • Bi-lingual (English/Spanish) preferred (but not necessary).
  • Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
  • Ability to handle multiple inbound calls in a fast-paced, challenging environment.
  • Ability to multitask and navigate several systems at the same time.
  • Positive cheerful attitude.
  • Demonstration of critical thinking skills.
  • Excellent time management skills.
  • Ability to prioritize tasks.
  • Work collaboratively & courteously with all other departments to ensure a positive patient experience.
  • Perform various administrative functions and other duties/projects as assigned.

Qualifications:

  • All shifts are in Eastern Standard Time (EST).
  • The shift currently being hired for is Monday through Friday 8:30 AM - 5:00 PM.
  • Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from, and work well in a fast-paced environment.

What We Offer:

  • Competitive compensation package.
  • Excellent comprehensive benefits.
  • 401(K).
  • Significant eye care discounts.
  • Continuing education allowances.
  • Career growth and development.
  • PTO and holidays off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employees will be provided with company computer and equipment.

Key skills/competency

  • Remote Call Center Representative
  • Customer Service
  • Communication Skills
  • Appointment Scheduling
  • Data Entry
  • Microsoft Office Suite
  • HIPAA Compliance
  • Multitasking
  • Time Management
  • Teamwork

Skills & topics

  • Remote Call Center Representative
  • Customer Service
  • Patient Care
  • Appointment Scheduling
  • Data Entry
  • EMR EHR
  • HIPAA
  • Vision Care
  • Ophthalmology
  • Support Staff

How to get hired

  • Tailor your resume: Highlight customer service, scheduling, and EMR/EHR experience.
  • Showcase communication skills: Emphasize interpersonal abilities and patient-centric approach in your application.
  • Address remote work requirements: Confirm you meet the state residency and reliable internet criteria.
  • Prepare for interview: Be ready to discuss handling calls, multitasking, and HIPAA.

Technical preparation

Master EMR/EHR systems and scheduling software.,Practice accurate data entry and typing speed.,Become proficient in Microsoft Office Suite.,Ensure reliable internet and quiet workspace.

Behavioral questions

Demonstrate empathy and patience with patients.,Showcase strong problem-solving and critical thinking.,Highlight multitasking and adaptability in fast-paced environments.,Provide examples of teamwork and collaboration.

Frequently asked questions

What states are eligible for the Remote Call Center Representative position at Vision Innovation Partners?
To be considered for the Remote Call Center Representative role at Vision Innovation Partners, applicants must reside in Pennsylvania (PA), Maryland (MD), Virginia (VA), District of Columbia (DC), Florida (FL), or Georgia (GA).
What are the primary responsibilities of a Remote Call Center Representative at Vision Innovation Partners?
The primary responsibilities include handling inbound support calls, answering patient inquiries, scheduling/rescheduling appointments, updating patient demographics, verifying insurance information, and performing administrative tasks for affiliated ophthalmology offices.
What technical skills are required for the Remote Call Center Representative job?
Required technical skills include proficiency in Microsoft Word, Outlook, and Excel, accurate data entry/typing, and experience with computerized scheduling systems like EMR/EHR. Reliable internet and computer skills are essential for this remote role.
Does Vision Innovation Partners offer benefits for their Remote Call Center Representatives?
Yes, Vision Innovation Partners offers a competitive compensation package, comprehensive benefits, 401(K), significant eye care discounts, continuing education allowances, career growth and development opportunities, and PTO/holidays.
What is the work schedule for the Remote Call Center Representative role?
The current shift being hired for is Monday through Friday, 8:30 AM to 5:00 PM Eastern Standard Time (EST).
Is previous experience in a healthcare setting necessary for this role?
Experience in a health/patient care environment is desired but not strictly required. Excellent customer service and communication skills, along with proficiency in relevant software, are key.
How does Vision Innovation Partners ensure patient privacy in this remote role?
Remote Call Center Representatives are expected to maintain a professional and confidential work ethic, adhering to all applicable HIPAA regulations to protect patient privacy.
What kind of work environment can I expect as a Remote Call Center Representative?
You can expect a fast-paced, challenging environment that requires the ability to multitask and navigate several systems simultaneously. A quiet, dedicated workspace is also a requirement for remote work.