Technical Support Specialist
@ VisiLean Ltd

Mumbai, Maharashtra, India
$60,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @visilean.com
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Job Details

About the Technical Support Specialist Role

VisiLean Ltd is seeking a Technical Support Specialist to provide core technical support for VisiLean implementation by visiting project sites in Delhi and Mumbai. You will work closely with on-site teams and key client contacts to ensure successful account management and facilitate digital engineering and construction solutions.

Key Responsibilities

  • Visit project sites to support VisiLean implementation.
  • Interface with key client contacts and provide support.
  • Assist in project setup, plan/model import, and settings adjustments.
  • Develop user-guides, reference manuals and execute drone/360° camera site captures.
  • Conduct VisiLean system training on web and mobile applications.
  • Collaborate with VisiLean HO team to drive project value.
  • Develop specifications for feature enhancements and support implementation consultants.
  • Share best practices and develop work processes and tools.

Required Skills & Experience

Candidates should have experience in Primavera, MSP, BIM, planning, and scheduling with a minimum of 2 years of experience and a relevant graduate qualification.

Key skills/competency

  • Technical Support
  • Client Management
  • Digital Engineering
  • Project Setup
  • User Training
  • Drone Operations
  • Guide Documentation
  • Feature Specification
  • Collaboration
  • Best Practices
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How to Get Hired at VisiLean Ltd

🎯 Tips for Getting Hired

  • Customize Resume: Tailor skills and experience to match VisiLean requirements.
  • Showcase Technical Skills: Highlight Primavera, MSP, and BIM expertise.
  • Detail Site Experience: Emphasize on-site support and project visit experience.
  • Practice Interview Insights: Prepare examples of client support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Primavera and MSP functionalities.
Practice BIM software operations.
Study digital engineering case studies.
Prepare examples of on-site support.

Behavioral Questions

Describe handling client challenging situations.
Explain project teamwork experiences.
Share example of detailed troubleshooting.
Discuss communication with on-site teams.

Frequently Asked Questions