Senior Technical Writer

About Visa

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. We are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

Job Description

Join a high-performing, motivated team at the forefront of documenting Visa’s products and services, including digital payments, mobile payments, e-commerce, money transfers, and more, for financial institutions, partners, vendors, and Visa employees worldwide.

As part of the Payment Products Development Communications team, you’ll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to various Visa products and services, as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.

Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE21 audit item is successfully met.

You’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents, as well as consultations and article reviews with the project team, the information applicable to each audience and how it will be presented and positioned in the article.

Other projects include: standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.

This position is based in Foster City, CA.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 5+ years of relevant technical writing experience with a bachelor’s degree, or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD), or 1 year of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• Technical writing or related experience.
• Extensive experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers.
• Strong knowledge of the structure and content of the English language, including the rules of composition and grammar.
• Strong customer service, analytical, research, interpersonal, and problem-solving skills.
• Strong interpersonal, facilitation, and leadership skills, along with effective communication (both written and verbal) skills.
• Demonstrated ability to absorb, analyze, and understand new information, technologies, and practices quickly.
• Proven business process analysis skills – gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.
• Experience working with AI agents, including developing and/or extensively using an AI solution for specific tasks.
• Strong knowledge of MS-Office products for Windows, including Word, Excel, Visio, and SharePoint.
• Experience with XML or similar documentation tools and profiling, XML or similar editor (Arbortext Editor, Oxygen, or similar), and document repository (Documentum, SDL Tridion, or similar). DITA experience is a plus.
• Experience with advanced authoring software such as Acrobat.
• Knowledgeable with Visa systems or applications is a plus.
• Experience with API documentation is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 129,200.00 to 206,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Key skills/competency

• Technical Documentation
• Content Creation
• XML/DITA
• Requirements Analysis
• Stakeholder Collaboration
• API Documentation
• Payment Systems
• Project Management
• Editing and Proofreading
• Client Communication