Senior Technical Writer

About Visa

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. Dedicated to uplifting everyone, everywhere, Visa strives to be the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale—tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world. Join Visa and do work that matters—to you, to your community, and to the world. Progress starts with you.

About the Role

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services. This includes Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

As part of the Payment Products Development Communications team, you’ll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.

Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE21 audit item is successfully met.

On our team, you’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents, consultations, and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.

Key Responsibilities and Projects

Other projects our team works on include:

• Standalone Technical Letters
• Technical Specification Guides
• Client Implementation Guides
• Service Activation Guides
• Service Advisories for off-release systems implementations
• Updates to internal guides for customer service staff

Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time. As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.

Qualifications

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree OR
• At least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) OR
• 0 years of work experience with a PhD OR
• 8+ years of relevant work experience

Preferred Qualifications:

• Extensive experience with technical writing or related documentation, specifically based on project artifacts and SME interactions (system architects, senior software engineers).
• Strong knowledge of English language structure, composition, and grammar.
• Strong customer service, analytical, research, interpersonal, and problem-solving skills.
• Strong interpersonal, facilitation, leadership, and effective communication skills (written and verbal).
• Demonstrated ability to absorb, analyze, and understand new information, technologies, and practices quickly.
• Proven business process analysis skills: gathering business requirements, analyzing system impacts, accurately capturing system requirements and specifications.
• Experience working with AI agents, including developing and/or extensively using an AI solution for specific tasks.
• Strong knowledge of MS-Office products for Windows including Word, Excel, Visio, and SharePoint.
• Experience with XML or similar documentation tools and profiling (e.g., Arbortext Editor, Oxygen), and document repositories (e.g., Documentum, SDL Tridion).
• DITA experience is a plus.
• Experience with advanced authoring software such as Acrobat.
• Knowledgeable with Visa systems or applications is a plus.
• Experience with API documentation is a plus.

Additional Information

• Work Hours: Varies upon the needs of the department.
• Travel Requirements: This position requires travel 5-10% of the time.
• Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
• Salary Range (U.S. Applicants Only): The estimated salary range for this position is 129,200.00 to 206,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Key skills/competency

• Technical Documentation
• API Documentation
• XML/DITA
• Content Strategy
• Stakeholder Collaboration
• Requirements Analysis
• Financial Technology
• E-commerce Documentation
• Project Management Support
• Audience Adaptation