Senior Site Reliability Engineer

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What You’ll Do:

• Own the end‑to‑end lifecycle (design, provisioning, upgrades, maintenance, and decommissioning) of core platform components, including: Cloud infrastructure primitives, Kubernetes clusters and cluster services, Networking, ingress, and service discovery, Service Mesh and supporting data‑plane components.
• Design platform components to be resilient by default, applying SRE principles such as: Fault isolation and graceful degradation, Capacity planning and saturation control, Reduced operational toil and clear failure modes.
• Lead the design and implementation of infrastructure bootstrap orchestration, including: Automated cluster and environment provisioning, Deterministic, repeatable platform bring‑up and teardown, Dependency‑aware orchestration across cloud, network, and Kubernetes layers.
• Drive Infrastructure‑as‑Code and GitOps‑first practices to ensure: Platform components are reproducible and auditable, Changes are automated, testable, and reversible, Manual intervention is minimized or eliminated.
• Identify automation gaps and lead initiatives that reduce human effort, onboarding time, and operational risk.
• Apply And Promote SRE Operational Excellence Practices, Including: Clear ownership and runbooks for platform components, Participation in on‑call rotation as a platform reliability escalation point, Incident response, post‑incident reviews, and problem management.
• Improve day‑2 operations by standardizing upgrade/rollback strategies and reducing MTTD/MTTR.
• Ensure platform operations align with security, compliance, and internal control requirements.
• Collaborate with engineering teams across the organization to influence platform adoption, reliability standards, and cloud‑native best practices.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience in creating and updating documentation for infrastructure and operational procedures.
• Experience in providing first-level support for infrastructure and deployment issues.
• Experience in automating repetitive tasks and suggesting workflow improvements.
• Experience in learning and applying DevOps and SRE best practices.
• Experience in supporting implementation and management of containerization technologies.
• Language Skills: Proficiency in English at B2 level or above (Upper-Intermediate)

Technical Skills:

• Strong hands‑on experience with public cloud platforms (Azure mandatory, AWS preferred).
• Proven experience operating and administering Kubernetes at scale in production environments.
• Strong experience with container orchestration platforms and cloud architecture fundamentals (networking, IAM/security concepts, and reliability patterns).
• Experience with Infrastructure as Code (Terraform preferred) and automation‑first workflows.
• Familiarity with GitOps practices and CI/CD pipelines.
• Strong troubleshooting skills for distributed systems, including root‑cause analysis and reliability improvements.
• Experience with observability concepts and practices (monitoring, logging, alerting, tracing).
• Experience with Service Mesh technologies (Istio preferred, App Mesh or Linkerd).
• Experience working with critical or mission‑critical systems.
• Strong background applying SRE principles (operational readiness, incident management, runbooks, toil reduction).

U.S. Applicants Only

The estimated salary range for this position is $110,700.00 to $ 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Key skills/competency

• Site Reliability Engineering
• Kubernetes
• Cloud Infrastructure
• Infrastructure as Code
• DevOps
• Automation
• Distributed Systems
• Service Mesh
• Observability
• Incident Management