Account Manager

About Visa

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. We are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

About Visa Direct

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information, or digital wallet addresses globally. Over the past years, we have invested in establishing competitive payment rails and superior market readiness. We are focused on growing and servicing our +150 prioritized North America clients that are enabled by third parties but contribute significantly to Visa Direct’s revenue (i.e., ‘digital-first’ merchants).

This Account Manager role involves working closely with Account Management, Product, Marketing, Commercialization, Solutioning, Legal, Sales, and Support teams to provide digital communications, marketing, and optimization to support Visa Direct North America clients.

The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, strong program management skills, and experience in scaled account management. They see themselves as an owner, get excited by the challenge of starting a new workstream within a fast-paced organization, and are trusted by their clients to advocate relentlessly on behalf of them. On top of this, they are a wizard at working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

Key Responsibilities of an Account Manager

• Manage a book of Visa Direct North America accounts, identifying and prioritizing opportunities to grow revenue (i.e., new use cases, enhancing user experience, etc.).
• Collaborate with Generalist and Specialist Account Management teams to realize successful cross-sell and expansion opportunities.
• Drive the sales lifecycle, from identifying and pitching opportunities to clients, all the way to implementation, working effectively across internal and external teams, advocating for your clients' needs.
• Document progress and share key findings/learnings with the broader Visa Direct organization.
• Work successfully across a wide variety of internal partners (marketing, communications, legal, sales, enabler, product, go-to-market).
• Establish and manage a scaled communications channel for a broader account base, ultimately driving brand awareness & relationships with prioritized clients.
• Incorporate feedback from stakeholders to ensure scaled customer programs are practical, relevant, and continuously improved.
• Dig into data to track account progress and identify issues.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Sponsorship is not supported for this role, including but not limited to F1, OPT, EAD, STEM, H1B, etc.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint).
• 2 years’ experience in client-facing roles, especially account management or customer success, in particular in supporting one-to-many account management, cross-industry portfolio of accounts, and external scaled communications.
• You are an owner, through and through. You are resourceful, advocate for yourself and your clients.
• Experience building a net-new workstream, from setting the direction to execution.
• Independent worker – you are able to identify and prioritize your work, and dig further into what needs to be done, vs. waiting to be told.
• Ability to add structure to ambiguous situations and action quickly.
• Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, Legal, and Customer Service organizations.
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills.
• Must be results-oriented, organized, able to handle multiple urgent tasks, and must effectively deal with ambiguity in a virtual work environment.
• Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization.
• Strong desire to win as a team – pride of outcome mentality vs. pride of ownership.
• Knowledge and experience with Visa products, FX, and Global Payments seen as a plus.
• Familiarity with Tableau, AI tools, and/or MS Dynamics seen as a plus.
• Basic ability to do Excel analysis.
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Demonstrated success leading centralized communications deployment and driving adoption, growth, and retention.
• Self-starter with a ‘can-do’ attitude who excels in a high-paced environment, thrives in change and ambiguity.

Additional Information

• Work Hours: Varies upon the needs of the department.
• Travel Requirements: This position requires travel 5-10% of the time.
• Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 129,200.00 to 206,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Key skills/competency

• Account Management
• Client Relationship Management
• Payment Technologies
• Program Management
• Revenue Growth
• Cross-functional Collaboration
• Sales Lifecycle Management
• Data Analysis
• Digital Communications
• Problem Solving