Sr. Site Reliability Engineer - ServiceNow
@ Visa

Ashburn, Virginia, United States
On Site
Full-time
Posted 11 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @visa.com
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Job Details

Company Description

Visa is a world leader in payments and technology, processing over 259 billion payment transactions safely in more than 200 countries and territories each year. Our mission is to connect the world through an innovative, convenient, reliable, and secure payments network, uplifting everyone, everywhere.

Job Description

The CMDB Site Reliability Engineer at Visa will develop and support the ServiceNow platform CMDB, ITOM Discovery, and related components within an Agile Scrum framework. Responsibilities include implementing user stories, managing data (CI and Platform), and providing operational support through incident and request handling.

  • Provide operational support via ServiceNow Incident Management.
  • Develop and enhance ServiceNow features including Business Rules, Flow Designer, and Workflows.
  • Create data ingestion maps and transform maps using various data sources.
  • Work with ITOM Discovery in multi-cloud environments.
  • Document technical requirements, system design, and support user trainings.

Key skills/competency

Visa; ServiceNow; CMDB; Agile; ITOM; JavaScript; SQL; DevOps; Data Management; Incident Management

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How to Get Hired at Visa

🎯 Tips for Getting Hired

  • Research Visa's culture: Explore their mission, values, and recent news.
  • Customize your resume: Tailor your experience to ServiceNow and CMDB skills.
  • Highlight Agile experience: Emphasize your collaborative project work.
  • Prepare for technical interviews: Review ServiceNow development and JavaScript.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow platform documentation.
Practice JavaScript and SQL query writing.
Study ITOM Discovery concepts.
Review REST API integration examples.

Behavioral Questions

Explain a past Agile team challenge.
Describe a time you resolved a technical issue.
Explain your approach to incident management.
Discuss a project collaboration experience.

Frequently Asked Questions