Product Analyst
@ Visa

Bengaluru, Karnataka, India
On Site
Full-time
Posted 3 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @visa.com
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Job Details

Company Description

Visa is a world leader in payments and technology, processing over 259 billion transactions annually across more than 200 countries. Their mission is to connect the world through the most innovative, convenient, reliable, and secure payments network.

Job Description

We are Visa's client experience billing team, dedicated to ensuring seamless, efficient, and customer-centric billing processes for billions of dollars collected annually. As a Product Analyst, you will help drive innovation in billing operations by measuring customer satisfaction and analyzing key feedback to improve our products.

Responsibilities

  • Measure Customer Satisfaction (CSAT) and Net Promoter Score (NPS) across billing properties.
  • Extract insights from customer support tickets and communications.
  • Coordinate with finance and revenue operations teams.
  • Represent the voice of the customer in billing matters.
  • Analyze user behavior and define Jobs To Be Done (JTBD).
  • Define product vision, strategy and create roadmaps for product development.
  • Conduct market research on customer needs and competitive trends.
  • Collaborate with development teams for timely delivery of enhancements.
  • Prioritize product backlog and manage release plans.
  • Gather and analyze user feedback for continuous improvement.

Qualifications

  • 3+ years of experience with a Bachelor’s degree in computer science, economics, or a related field, or 2 years with a Master’s degree.
  • Strong analytical skills and ability to derive actionable insights from data.
  • Self-starter with excellent project management abilities.
  • Exceptional communication skills to present recommendations to leaders.
  • Experience in billing or fintech is a plus.
  • Knowledge of Microsoft Dynamics is beneficial.

Work Arrangement

This is a hybrid position with in-office days determined by the Hiring Manager.

Key skills/competency

  • Product Analyst
  • Billing
  • Customer Experience
  • Data Analytics
  • Market Research
  • Product Strategy
  • Fintech
  • Microsoft Dynamics
  • Cross-functional
  • JTBD
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How to Get Hired at Visa

🎯 Tips for Getting Hired

  • Research Visa's culture: Understand their payments mission and global impact.
  • Customize your resume: Highlight fintech and analytics experience.
  • Showcase project management: Detail initiatives and cross-functional work.
  • Prepare for interviews: Review product strategy and billing operations.

📝 Interview Preparation Advice

Technical Preparation

Review data analytics tools.
Study billing systems architecture.
Practice SQL and dashboard tools.
Refresh Microsoft Dynamics basics.

Behavioral Questions

Describe a conflict resolution experience.
Explain a time you managed multiple projects.
Discuss teamwork during cross-functional projects.
Share how you handle customer feedback.

Frequently Asked Questions