Outreach Representative
Virtustant
Job Overview
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Job Description
About the Company
Our Client is a mission-driven company focused on helping individuals recover funds lost through foreclosure. They provide compassionate outreach to assist people in claiming surplus funds that may be rightfully owed to them. Their team operates with empathy, transparency, and efficiency, delivering real impact to those in need.
What You’ll Do
We are seeking an empathetic and proactive Outreach Representative to join Our Client’s team. This role involves reaching out to individuals who may be entitled to recover money from foreclosure proceedings. The ideal candidate is a great listener, speaks fluent English at a C2 level, and is comfortable making a high volume of outbound calls.
Your Core Responsibilities
- Make 2,000–3,000 outbound calls per month to individuals impacted by foreclosure.
- Explain clearly and compassionately how they may be eligible to recover money.
- Send follow-up emails and complete light administrative tasks.
- Schedule appointments or calls as needed.
- Maintain consistent documentation and updates in the CRM.
- Meet a goal of securing at least 5 successful recoveries (files) per month.
What We’re Looking For
- C2-level English proficiency with minimal or no accent.
- Previous experience making outbound calls is a strong plus.
- Ability to communicate with empathy and clarity under sensitive circumstances.
- Attention to detail and comfort with administrative work.
- Willingness to follow a flexible weekday schedule between 9:30 AM – 5:30 PM CST.
Preferred Skills
- Experience using HubSpot CRM.
- Familiarity with Microsoft Teams.
- Background in customer support, outreach, or a call center role.
Personality
- A strong listener who approaches others with empathy and patience.
- Goal-oriented and motivated by impact.
- Organized and self-directed with a collaborative mindset.
Software & Tools
- HubSpot.
- Microsoft Teams.
Schedule
9am to 5pm CST
What You’ll Get
- Commission-based position.
- Payment in USD or Local Currency according to candidate's preference.
Key skills/competency
- Outbound Calling
- Empathetic Communication
- CRM Management
- Foreclosure Recovery
- Administrative Tasks
- Goal Achievement
- Active Listening
- Client Outreach
- Documentation
- English C2 Proficiency
How to Get Hired at Virtustant
- Research Virtustant's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your resume to highlight outbound calling, empathetic communication, and CRM experience relevant to Virtustant.
- Showcase empathy in your cover letter: Emphasize your ability to handle sensitive client situations with patience and clarity for Virtustant.
- Prepare for a high-volume call interview: Practice articulating your experience with consistent outbound calling and meeting targets for the Outreach Representative role.
- Demonstrate CRM proficiency: Be ready to discuss your experience with HubSpot or similar CRM systems during your Virtustant interview.
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