Operations Analyst
Virtustant
Job Overview
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Job Description
About Virtustant's Client
Our client is a dedicated provider of specialized educational support services, focused on delivering high-quality resources and guidance within the medical education field. They prioritize operational efficiency and reliability to continuously enhance their service offerings.
About the Operations Analyst Role
This is a full-time, salaried, 100% remote position as an Operations Analyst. You will be instrumental in executing and maintaining operational systems, supporting various platforms, and streamlining workflows.
Core Responsibilities
- Administer and maintain operational systems across diverse platforms.
- Manage plugins and functionality within WordPress and WooCommerce environments.
- Support sales operations through effective CRM administration and email sequencing.
- Build and manage robust email sequences using tools such as Kit.
- Create and maintain automations with Zapier and similar automation tools.
- Manage data, spreadsheets, dashboards, and internal documentation efficiently.
- Assist with customer service systems and workflows as required.
- Administer tools including Calendly, Circle.so, and Typeform.
- Clarify requirements thoroughly and execute loosely defined tasks to successful completion.
- Reduce operational workload for senior team members by proactively owning assigned tasks.
What We’re Looking For
- Strong computer and technical skills.
- Demonstrated experience with multiple online tools and platforms.
- A quick learner capable of rapidly adopting new software.
- Proficiency in both written and spoken English.
- High attention to detail and consistent follow-through.
- A reliable and professional work ethic.
Preferred Skills
- WordPress
- WooCommerce (including FunnelKit and JetEngine)
- Zapier or similar automation tools
- Kit (email marketing)
- CRM systems and email sequencing
- Zendesk
- Calendly
- Circle.so
- Typeform
- Google Workspace
- Notion
Personality Traits
- Integrity and honesty in all work.
- Strong execution capabilities and consistent follow-through.
- Comfort working with limited instructions, demonstrating initiative.
- Willingness to ask clarifying questions to ensure understanding.
- A proactive “figure it out and get it done” mindset.
Schedule & Benefits
Work hours are 9 AM - 5 PM PST. This is a full-time, salaried position, emphasizing output and reliability over time tracking. Payment can be made in USD or local currency, based on candidate preference.
Key skills/competency
- Operational Systems Administration
- Workflow Automation
- CRM Management
- Email Marketing (Kit)
- WordPress
- WooCommerce
- Zapier
- Data Management
- Customer Service Systems
- Technical Support
How to Get Hired at Virtustant
- Research Virtustant's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Operations Analyst: Highlight your experience with WordPress, WooCommerce, Zapier, and CRM systems.
- Showcase your problem-solving skills: Prepare examples of how you've clarified requirements and executed loosely defined tasks.
- Demonstrate technical proficiency: Be ready to discuss your experience with various online tools and your ability to learn new software quickly.
- Emphasize remote work readiness: Showcase your reliability, communication skills, and ability to thrive in a 100% remote, output-focused environment.
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