Junior Virtual Assistant

Junior Virtual Assistant at Virtustant

Our client, a bustling performing arts theater, seeks a dedicated Junior Virtual Assistant to manage crucial communication during peak hours, especially live performances. This part-time, remote role is perfect for someone aiming for a long-term career in executive support, excelling in a structured environment with clear guidance.

Key Responsibilities

• Monitor and respond to incoming calls and text messages in real-time.
• Provide immediate patron assistance regarding parking, showtimes, and venue details.
• Coordinate internally to resolve ticket-related issues for patrons.
• Handle professional email correspondence on behalf of the organization.
• Support senior staff with task delegation and follow-up procedures.
• Assist with calendar management and minor website updates.
• Participate in daily overlap calls with the Senior Assistant for smooth handoffs.
• Maintain accurate and organized communication logs.

Required Experience and Qualifications

• Demonstrated experience as a Virtual Assistant or Administrative Assistant.
• Exceptional written and spoken English communication skills.
• Proven ability to respond quickly and professionally in real-time situations.
• Comfortable and adept at handling patron-facing communications.
• Strong attention to detail in all administrative tasks.
• Willingness to follow established directions and learn executive support workflows efficiently.

Preferred Skills

• Bilingual proficiency in English and Spanish.
• Proficiency with Google Workspace applications.
• Familiarity with Canva for basic design tasks.
• Experience in customer support or receptionist roles.
• A genuine interest in arts and entertainment.

Personality Traits

• Reliable and consistent in performance and attendance.
• Coachable and possesses a strong eagerness to learn new skills.
• Maintains a calm and responsive demeanor under time-sensitive pressure.
• Professional and polite in all communication.
• A strong team player who collaborates effectively.

Software & Tools Utilized

• Google Workspace (Gmail, Calendar, Docs, Sheets)
• Google Voice
• Squarespace
• Canva
• Ticketing systems (as required)
• Various task management tools within Google Workspace

Schedule and Compensation

This is a part-time position, requiring 30 hours per week, scheduled Wednesday to Sunday from 3:00 PM – 9:00 PM Pacific Time. Mondays and Tuesdays are off. Payment will be in USD or local currency, based on candidate preference. This remote role offers a long-term career opportunity.

Key skills/competency

• Virtual Assistance
• Administrative Support
• Customer Service
• Communication
• Real-time Response
• Google Workspace
• Calendar Management
• Task Management
• Problem-solving
• Attention to Detail