Brand Experience Manager
Virgin
Job Overview
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Job Description
About the Role
The Brand Experience Manager is a key role in shaping how people experience the Virgin brand across a wide range of touchpoints – from digital to physical, customer to colleague, and everything in between. This hands-on role combines creative thinking with practical delivery, working closely with senior brand experience leaders to translate brand principles into meaningful, real-world experiences.
Responsibilities
- Support the delivery of brand and customer experiences across Virgin’s portfolio.
- Collaborate with Virgin companies to translate the brand into human experiences.
- Contribute to experience thinking across customer journeys and key touchpoints.
- Take ownership of smaller projects from inception through to delivery.
- Work with a growing team to shape brand experience capabilities.
What You’ll Need
- Experience in brand, customer experience, or service design.
- Practical experience in consumer-facing environments.
- Ability to balance creative thinking with technical know-how.
- Strong understanding of customers and what makes experiences meaningful.
- Excellent collaboration and communication skills.
- Experience in sectors such as travel, leisure, hospitality, entertainment or wellbeing is a plus.
About Virgin
Join the Virgin Family – a diverse collective driving change and enhancing customer experience across finance, space, travel, health, music, media, and more. With a proud history and a commitment to purpose and sustainability, Virgin Management supports the brand globally from London and New York.
Additional Details
- Role Type: Permanent
- Location: London hub (approx. 3 days per week) & your home space
- Working Hours: Full time with flexible working arrangements
- Salary: £54,000 - £68,000 plus bonus
- Benefits: Unlimited leave, learning budget, healthcare, family support, pension, EV scheme, and more
- Closing Date: 25 February 2026
Key skills/competency
- Brand
- Customer Experience
- Service Design
- Collaboration
- Communication
- Creativity
- Strategy
- Project Management
- Innovation
- Sustainability
How to Get Hired at Virgin
- Research Virgin's culture: Study their mission, values, and recent projects.
- Customize your resume: Highlight brand and customer experience skills.
- Showcase hands-on projects: Demonstrate creative, real-world delivery.
- Prepare for behavioral questions: Use specific examples from past projects.
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