Field Service Engineer - Bournemouth

Field Service Engineer - Bournemouth

This Field Service Engineer role with Virgin Media O2 is based in Bournemouth and involves connecting people with essential services. While technical in nature, the position emphasizes customer interaction and making a real difference in people's lives.

You will travel to various locations daily, engaging with different customers. This dynamic role offers the freedom of working outdoors and clear opportunities for job progression. A unique benefit is the 4-day working week, providing an excellent work-life balance.

No prior experience is necessary, as Virgin Media O2 provides comprehensive training and support, including a detailed onboarding process and a dedicated mentor to guide you.

What You’ll Do

As a Field Service Engineer, you will be the friendly face of Virgin Media O2, delivering high-quality service across a range of tasks:

• Install and maintain broadband, TV, and phone services in customers' homes.
• Quickly resolve technical issues, ensuring customers remain connected to what matters most.
• Provide exceptional service that consistently leaves every customer satisfied and smiling.
• Work independently with the full backing of a supportive team, always available to assist you.

For a visual insight into the role, you can watch a 'day in the life' video by copying this link into your browser: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C

Who We Are

Virgin Media and O2 have merged to create a leading connectivity provider, serving over 46 million customers across broadband, mobile, phone, and home services.

The Must-Haves

There are three essential requirements for this role:

• A valid UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• Residency within one of the specified Bournemouth postcodes (BH1-BH18, BH20-BH25, BH31).

The Other Stuff We Are Looking For

Skills

Since extensive training will be provided, the most crucial elements are your skills and attributes:

• A strong problem-solving mindset and a genuine passion for helping customers.
• A methodical and organised approach to your work.
• The ability to remain composed and adapt to any given situation.

What's in it for you

Virgin Media O2 values its employees and offers a comprehensive benefits package:

• A starting salary of £29,000, with the potential to earn up to £36,200 through on-target earnings, including £4,700 for overtime and £2,500 in commission.
• Private medical cover through BUPA (with upgrade options for loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, all UK bank holidays, and your birthday off. Plus, the option to buy and sell up to 5 additional days.
• A 4-day working week: after initial training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging from 7.5 to 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next Steps

The application process involves a few straightforward steps:

• Complete the quick online application and a video assessment.
• If successful, you'll have a chat with one of Virgin Media O2's friendly recruiters to learn more.
• Attend an interview with a manager to determine if it’s a great match.

Virgin Media O2 is committed to an accessible hiring process. If you require any adjustments, please let them know.

If you are ready for a rewarding career where no two days are the same, apply today.

Key skills/competency

• Field Service
• Technical Support
• Customer Service
• Troubleshooting
• Broadband Installation
• Telephony Systems
• Problem Solving
• Outdoor Work
• Manual Driving
• Adaptability