Patient Service Representative - ENT
@ VillageMD

Westfield, NJ
$42,000
On Site
Full Time
Posted 23 hours ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @villagemd.com
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Job Details

About VillageMD

We are a physician-led, patient-centric network simplifying health care by offering connected care services in clinics, homes, and virtually. As part of our compassionate team, you contribute to delivering high-quality value-based care to millions of patients.

Essential Job Functions

The Patient Service Representative - ENT is responsible for:

  • Scheduling hospital and ambulatory admissions
  • Collecting pre-admission testing data and coordinating required tests
  • Scheduling diagnostic tests and procedures using an orders management system
  • Arranging and distributing surgery schedules
  • Communicating issues to Nurse/Physician/Clinical Manager
  • Completing necessary patient forms accurately
  • Performing clerical duties such as faxing, photocopying, scanning, filing and mailing
  • Maintaining positive relationships with physicians and nursing staff

General Job Functions

The role also entails:

  • Submitting and managing necessary documents for hospital and patient procedures
  • Booking and scheduling inpatient, outpatient, and special procedures
  • Handling insurance and pre-certification requirements
  • Rescheduling or canceling procedures when needed
  • Providing customer service to ease patient anxiety
  • Logging surgical procedures and arranging specialty equipment/services

Education, Certification, and Experience

Required education: High School/GED and Vocational/Technical training preferred. A Heart Saver certification is required within 90 days of hire. Experience required ranges from 0 to 1 year, with 2-4 years being preferred. Knowledge of medical terminology, experience with EHR, Practice Management Systems, and standard office equipment is highly beneficial.

Compensation & Benefits

Hourly pay range: $18.13 - $22.02. VillageMD offers benefits including Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Our Commitment

VillageMD is an Equal Opportunity Employer that values diversity and safety, ensuring secure and respectful communications during the hiring process.

Key skills/competency

  • Scheduling
  • Patient Care
  • Medical Terminology
  • Clerical Skills
  • Customer Service
  • Communication
  • Time Management
  • Insurance Knowledge
  • Team Collaboration
  • EHR Systems

How to Get Hired at VillageMD

🎯 Tips for Getting Hired

  • Research VillageMD's culture: Understand their patient-centric approach and values.
  • Tailor your resume: Highlight scheduling and medical terminology skills.
  • Leverage keywords: Use terms like EHR, customer service, and clerical experience.
  • Prepare for interviews: Practice scenarios on multi-tasking and communication.

📝 Interview Preparation Advice

Technical Preparation

Review scheduling software tutorials.
Familiarize with EHR and Practice Management Systems.
Practice data entry and documentation precision.
Learn pre-certification insurance processes.

Behavioral Questions

Describe handling patient stress effectively.
Give example of managing multi-task workloads.
Explain teamwork in clinical settings.
Discuss problem solving in scheduling conflicts.

Frequently Asked Questions