Patient Service Representative - Allergy

@ VillageMD

About VillageMD

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our network serves millions of patients across traditional practices, patients' homes, and through virtual platforms.

Job Overview

The Patient Service Representative - Allergy is responsible for scheduling hospital and ambulatory admissions, coordinating pre-admission testing, and managing diagnostic tests and procedures. You will help maintain positive relationships with physicians, nurses, and patients while ensuring compliance with pre-certification requirements.

Essential Job Functions

• Schedule and enter diagnostic tests and procedure orders.
• Coordinate pre-admission testing and required consents.
• Manage surgery schedules and distribute assignments.
• Perform clerical tasks including faxing, scanning, and filing.
• Maintain effective communication with clinical teams.

General Job Functions

Demonstrates working knowledge of booking/scheduling inpatient, outpatient, and special procedures; understands insurance and pre-certification processes; ensures proper documentation submission; and expertly manages rescheduling and cancellations. Uses customer service skills to alleviate patient anxiety and employs good judgment to increase physician productivity.

Education, Certification, and Requirements

• High School/GED required; Vocational/Technical School preferred.
• Heart Saver certification within 90 days of hire.
• 0 – 1 years experience required; 2-4 years preferred.
• Knowledge of medical terminology is a plus.
• Proficient with standard office equipment and Windows based systems.

Compensation & Benefits

Salary will be determined based on experience. VillageMD offers comprehensive benefit packages including medical, dental, vision, life, disability coverage, FSA, and a 401k savings plan.

Equal Opportunity & Safety

VillageMD is an Equal Opportunity Employer. Please note that we will only contact candidates from approved domains. We prioritize your safety and will never ask for personal information or money before the in-person interview.

Key skills/competency

• Scheduling
• Pre-admission testing
• Diagnostic ordering
• Customer service
• Clerical skills
• Insurance verification
• Procedure coordination
• Medical terminology
• Communication
• Organizational skills