Stateroom Steward
Viking
Job Overview
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Job Description
Stateroom Steward at Viking
Part of our Housekeeping team on our River vessels, the Stateroom Steward provides guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service. The Stateroom Steward reports to Housekeeper.
What You Will Do Onboard
- Daily cleaning of staterooms, public areas, toilets, and reception area
- Careful handling of cleaning products, materials, and housekeeping equipment
- Rotating laundry duty including washing, ironing, and folding activities
- Distribution of daily programs, gift orders, and turn down services in staterooms
- Reporting technical defects of staterooms to supervisor/reception and assistance with embarkation/disembarkation
- Conduction of stock takes, inventory, and participation in onboard training programs.
WHY JOIN VIKING?
On board our ship
- Uniforms are provided by Viking
- Lodging and meals are provided
- Shared crew cabins
- First and last journey to the ship is reimbursed by Viking
- Organized crew activities to support connection and well-being
Benefits
- Social security benefits in accordance to Swiss or French contracts including pension, child allowance, occupational fund, unemployment insurance
- Paid vacation during your contract
- Health and accident insurance throughout your contract
- Bonus calculated on the number of days worked onboard with guests
- Referral program with additional bonuses
- Increases in salary based on your seniority with Viking
- Access to online learning and further training opportunities for growth
About You
- High school diploma required
- Minimum of 2 years previous experience required in a similar position in housekeeping
- Good English skills, other languages are an advantage
- Ability to work independently, service-oriented and guest focused
- Must be well groomed, maintain impeccable hygiene standards, and be discreet with confidential information.
APPLICATION INFORMATION
Policies
- Only tattoos that can be covered by your uniform are allowed
- Any offer of employment is subject to you passing all mandatory medical examinations as required
Application Process
- Submit your English CV
- Attend a company presentation
- Join an interview
- Submit relevant documentation (copy of passport or ID, full address)
About Us
Viking (NYSE: VIK) was founded in 1997 and provides destination-focused journeys on rivers, oceans and lakes around the world. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler in the 2023 and 2024 Readers’ Choice Awards. Viking is also rated a “World’s Best” for rivers, oceans and expeditions by Travel + Leisure. No other travel company has simultaneously received the same honors by both publications.
Key skills/competency
- Housekeeping
- Guest Service
- Cleaning Protocols
- Laundry Operations
- Inventory Management
- Maintenance Reporting
- Customer Relations
- Hygiene Standards
- Discretion
- Team Collaboration
How to Get Hired at Viking
- Research Viking's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their guest-focused approach.
- Tailor your CV for housekeeping: Customize your resume to highlight relevant housekeeping, hospitality, and customer service experience for the Stateroom Steward role.
- Prepare for the interview: Anticipate questions about guest interaction, problem-solving, and your ability to maintain high hygiene standards in a fast-paced environment.
- Emphasize service orientation: Showcase your dedication to providing exceptional service and your attention to detail, crucial for a Stateroom Steward on Viking.
- Highlight adaptability and teamwork: Discuss experiences demonstrating your ability to work independently and as part of a team in a unique onboard setting.
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