Guest Services Agent
Viking
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Viking
Viking, founded in 1997, provides destination-focused voyages on oceans, rivers and lakes around the world. It offers experiences for The Thinking Person and has over 250 awards including #1 for Rivers, Oceans, and Expeditions by leading travel publications.
Why Join Viking?
Elevate your career with paid training, on-the-job coaching, and a lifelong network of hospitality professionals.
Onboard Experience
- Free lodging, meals, Wi-Fi, uniforms, and laundry for crew members
- Travel to/from the ship provided (if not within reasonable driving distance)
- Crew-only deck and dedicated recreational activities
Viking Benefits
For US Mainland candidates: health, vision, and dental insurance with low premiums, a 401(k) plan with Viking match, and retention bonus program.For Puerto Rico and Guam candidates: similar insurance benefits with a retention bonus program.
Job Responsibilities
- Serve as the primary source of information and concierge services for guests
- Process onboard sales transactions and operate phone switchboard, cashless, and safety systems
- Ensure smooth operation of the guest infotainment system
- Plan and execute embarkation, disembarkation, and check-in/out procedures
- Maintain daily logbook, guest manifests, and handle guest complaints
- Coordinate guest travel arrangements and assist with shore excursions
Working Conditions
Work 10 weeks on board followed by 4 weeks vacation (schedule may fluctuate based on occupancy and staffing needs).
About You
You should have at least 2 years’ experience in a front office or similar role at a 5-Star hospitality or restaurant environment. Shipboard experience is an advantage. A high school diploma is required; a hospitality-focused degree is preferred. You must be physically fit, guest-focused, service-oriented, and maintain a professional appearance with impeccable hygiene standards.
Mandatory Requirements
You must be a U.S. Citizen or Permanent Resident and able to pass a pre-employment drug test. Viking Cruises is an At-Will Employer.
Key skills/competency
- guest service
- hospitality
- concierge
- onboard operations
- customer service
- sales
- safety system
- logbook
- reservations
- travel arrangements
How to Get Hired at Viking
- Resume customization: Tailor your resume to highlight hospitality skills.
- Application tips: Emphasize onboard and concierge experience.
- Interview preparation: Research Viking and its premium services.
- Practice scenarios: Be ready for guest service role-play questions.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background