Associate General Manager, Ocean Vessels

Role Overview

Part of our Hotel Administration team on our Ocean vessels, the Associate General Manager, as second in charge of the hotel operation, is responsible for overseeing and controlling the ship’s entire financial operation including revenue, cost management, guest, and crew administration, in accordance with Viking’s STAR Service Standards. The Associate General Manager is required to implement, manage, and maintain all service standards on board. The Associate General Manager reports to Hotel General Manager.

What You Will Do On Board

• Responsible for Revenue and cost control and adherence to set budgets.
• Overseeing the ship financial operation, reporting and statistics and internal auditing as required, including accounting, payroll, and cruise closing.
• Ensure that all Hotel Department operations are conducted economically, in alignment with financial targets.
• Overseeing and accountability for ship’s funds and cash availability.
• Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are sufficient but not excessive.
• Responsible for the accurate submission of Cruise End financial reports.
• Plan all Shop/Concessionaire’s events with Department Heads.
• Overseeing sale of shore excursions and tour dispatches.
• To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s SMS and Environmental Policies and all other company directives governing the administration of Crew and Port Operations.
• Active involvement and ownership in all F&B outlets including quality and service assurance by identifying flows and establishing a healthy and effective training routine.
• Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check every month in conjunction with the HOD’s.
• Ensure that the loading process is followed and quality assurance in combination with accurate deliveries.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.

WHY JOIN VIKING?

Elevate Your Career

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries
• Internal transfer opportunities to River, Ocean and Expedition ships

On board our ship

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
• Travel to/from the ship provided by Viking
• Crew-only deck, dedicated recreational spaces and activities
• Access to use the guest fitness center during certain hours

Employee Benefits

• Referral program
• Loyalty bonuses
• Tax-free salary

About You

• Diploma from international recognized hotel school or university
• Min. 5 years Food & Beverage Manager or Assistant General manager or higher in a luxury/ premium property, with a minimum of 3 years of ships and managing experience in this position or higher
• Financial background and Exposure to Budgeting and financial analysis
• Proven public health knowledge
• Completed appropriate HR training, craft training or equivalent
• Excellent English skills in both writing and speech, other languages a plus
• Service and detail oriented with a strong guest focus
• Excellent management, organizational and communication skills
• Flexibility and stress resistance, team player, commitment, positive personality, professional appearance, hands-on approach
• Exceptional leadership qualities to lead a multicultural team to success

Key skills/competency

• Financial Management
• Hotel Operations
• Revenue Control
• Cost Management
• Guest Administration
• Crew Leadership
• Food & Beverage Oversight
• Inventory Management
• Regulatory Compliance
• Luxury Hospitality