Senior Client Data Operations Specialist
Vida Health · United States
- Hybrid
- Full-time
- $100,000 / year
- United States
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Job highlights
- Lead data exchange negotiations and client onboarding.
- Ensure inbound data quality and compliance.
- Drive process improvements and standardization.
- Collaborate with engineering, product, and client teams.
- Maintain documentation and manage file workflows.
About the role
About Us
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
Responsibilities
- Serve as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreements.
- Define and communicate expectations for inbound and outbound file exchanges: formats, schedules, error handling, and escalation paths.
- Lead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoff.
- Own the quality of data received from clients; you are the accountable party for ensuring inbound files are complete, accurate, timely, and spec-compliant.
- Establish and enforce data quality standards and acceptance criteria for all inbound feeds; reject or escalate non-conforming data rather than letting it flow downstream.
- Proactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teams.
- Partner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting, and use that context to prioritize where quality improvements matter most.
- Maintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issues.
- Monitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholders.
- Maintain SLA awareness across client feeds and escalate proactively when at risk.
- Observe existing workflows and proactively identify opportunities to improve efficiency, reduce manual touchpoints, and increase data quality.
- Partner with the product team to translate operational pain points into platform enhancements within Client Command Center: Configure.
- Identify and drive standardization opportunities across clients and vendors, reducing one-off configurations and building toward scalable, repeatable patterns.
- Work closely with the Data Management Associate to divide coverage, share knowledge, and build team capability.
- Collaborate with engineering and product on integration specs and platform tooling.
- Partner with Client Success Managers to ensure data operations align with client commitments and SLAs, which may include attendance at client-facing meetings.
Qualifications
- 5+ years of experience in data operations, data integration, or technical client success, ideally in a healthcare SaaS environment.
- Hands-on experience with SFTP/managed file transfer (MFT): setup, troubleshooting, and spec documentation.
- Strong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files).
- Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholders.
- A strong bias toward quality ownership: you don't pass bad data downstream and ask questions later.
- Experience identifying and leading process improvement initiatives: you don't wait to be asked.
- Comfortable working across product, engineering, and client-facing teams simultaneously.
Preferred
- Experience working in or alongside a digital health/health benefits platform.
- Familiarity with data configuration or admin tooling (experience with platforms like Client Command Center a plus).
- Exposure to dbt, SQL, or BI tooling (e.g., Looker) for investigating data quality issues.
- Experience building toward vendor/client data standardization across a portfolio.
Key Skills/Competency
- Data Operations
- Data Integration
- Technical Client Success
- SFTP/MFT
- Healthcare Data Formats (EDI, HL7, FHIR)
- Process Improvement
- Stakeholder Communication
- Data Quality Management
- Client Onboarding
- SaaS Environment
Skills & topics
- Senior Client Data Operations Specialist
- Data Operations
- Data Integration
- Technical Client Success
- SFTP
- MFT
- Healthcare Data
- EDI
- HL7
- FHIR
- SaaS
- Process Improvement
- Client Onboarding
- Data Quality
- SQL
- dbt
- Looker
How to get hired
- Tailor your resume: Highlight 5+ years in data operations or integration, specifically mentioning healthcare SaaS experience and SFTP/MFT expertise.
- Quantify achievements: Use numbers to demonstrate your impact on data quality, process improvements, or successful client onboarding.
- Showcase technical skills: Emphasize your knowledge of healthcare data formats (EDI, HL7, FHIR) and your ability to communicate technical requirements.
- Demonstrate ownership: Use examples of how you proactively identified and resolved data quality issues or led process improvement initiatives.
- Prepare for technical questions: Be ready to discuss your experience with SFTP, data formats, and troubleshooting complex data integration challenges.
Technical preparation
Master SFTP/MFT setup and troubleshooting.,Study healthcare data formats (EDI, HL7, FHIR).,Practice communicating technical specs clearly.,Familiarize with data configuration tools.
Behavioral questions
Describe a complex data quality issue you resolved.,How do you prioritize conflicting client needs?,Give an example of a process improvement you led.,How do you handle communicating technical issues to non-technical stakeholders?
Frequently asked questions
- What are the key responsibilities for a Senior Client Data Operations Specialist at Vida Health?
- The Senior Client Data Operations Specialist at Vida Health serves as the main technical contact for client data exchange, manages data onboarding, ensures data quality, and drives process improvements. This role involves close collaboration with internal teams like engineering and product, as well as external clients and vendors.
- What technical skills are essential for this Senior Client Data Operations Specialist role at Vida Health?
- Essential technical skills include hands-on experience with SFTP/managed file transfer (MFT), a strong understanding of common healthcare data formats (EDI 834/837, HL7, FHIR), and the ability to document technical specifications. Familiarity with data configuration tooling and exposure to dbt, SQL, or BI tools are also beneficial.
- How important is data quality ownership in the Senior Client Data Operations Specialist position at Vida Health?
- Data quality ownership is paramount. The role requires a strong bias towards ensuring inbound files are complete, accurate, timely, and spec-compliant. You are accountable for establishing and enforcing data quality standards, and proactively addressing quality degradation before it impacts business operations.
- What kind of experience is preferred for a Senior Client Data Operations Specialist at Vida Health?
- Preferred experience includes working within a digital health or health benefits platform, familiarity with data configuration or admin tooling (like Client Command Center), and exposure to dbt, SQL, or BI tooling for data analysis. Experience in standardizing data across clients and vendors is also a plus.
- How does Vida Health approach diversity and inclusion for the Senior Client Data Operations Specialist role?
- Vida Health is committed to Equal Employment Opportunity and Affirmative Action, celebrating diversity as a foundation. They actively seek to recruit, develop, and retain talented individuals from diverse backgrounds and consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
- What is the salary range for the Senior Client Data Operations Specialist position at Vida Health?
- The salary range for the Senior Client Data Operations Specialist position at Vida Health is $80,000 - $100,000 per year.
- Does Vida Health sponsor work visas for the Senior Client Data Operations Specialist role?
- No, Vida Health is unable to sponsor work visas for any position, and applicants must be authorized to work in the U.S.
- Can AI be used in the hiring process for the Senior Client Data Operations Specialist at Vida Health?
- Yes, Vida Health may use artificial intelligence (AI) tools to assist in parts of the hiring process, such as reviewing applications or analyzing resumes. However, these tools are meant to support the recruitment team and do not replace human judgment in final hiring decisions.