Credentialing Operations Coordinator

About Vida Health

At Vida, we help people get better and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety, and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches, and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress, and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S. – international work is prohibited.

The Role: Credentialing Operations Coordinator

The mission of the Credentialing Operations Coordinator is to support Vida’s compliance and provider operations by ensuring efficient, accurate, and compliant management of licensing, credentialing, and collaborative practice agreements (CPAs) across all 50 states. This role is central to Vida’s national network of providers and will work closely with the Compliance Manager to maintain NCQA standards, payer credentialing readiness, and seamless coordination through the Medallion platform.

Key Responsibilities

• Track all provider licensing and credentialing operations through Medallion, including new license applications, renewals, re-credentialing, and ongoing file maintenance.
• Complete, submit, and follow up on credentialing requests and applications on a regular schedule that will result in faster turnaround times.
• Resolve any deficiencies with credentialing or licensing in compliance with regulatory requirements.
• Set up and manage provider information in multiple platforms.
• Support the execution, renewal, and tracking of Collaborative Practice Agreements (CPAs) for Nurse Practitioners in applicable states, coordinating signatures and submissions in partnership with Supervising Physicians.
• Verify NPIs, DEA numbers, board certifications, and other provider enrollment data to maintain integrity across Medallion, CAQH, and internal Vida systems.
• Ensure strict HIPAA compliance and confidentiality in all data handling.
• Collaborate with Compliance to maintain NCQA-compliant credentialing files and assist with internal audits.
• Serve as a subject matter resource for licensing, credentialing, and CPA workflows internally and externally.
• Resolve deficiencies, discrepancies, and expired documentation within established timelines.
• Communicate professionally and proactively with providers, boards, and internal teams to ensure a smooth credentialing and licensing experience.
• Other duties as assigned.

Qualifications

• Associates degree at a minimum.
• CPCS certification preferred.
• 1-2 years of experience in provider licensing, credentialing, or enrollment, preferably in telehealth.
• Experience with licensing platforms, i.e., IMLC, eNLC, state board websites.
• Proficiency with Medallion and CAQH.
• Knowledge of state licensing and collaborative practice agreement requirements for Nurse Practitioners.
• Decisiveness and attention to detail: you can catch even the smallest errors.
• Resourceful: you usually have the answer, but when you don’t, you know where to find it.
• Continuous improvement mindset: you are always looking for ways to go from “good” to “great” in order to support team efficiency.

Compensation

$28 - $32 an hour

Equal Employment Opportunity

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform, and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

Key skills/competency

• Credentialing
• Provider Licensing
• NCQA Standards
• HIPAA Compliance
• Medallion Platform
• CAQH
• Collaborative Practice Agreements (CPAs)
• Data Management
• Regulatory Requirements
• Telehealth Operations