Operations & Admin Assistant
VIALE
Job Overview
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Job Description
About the Role: Operations & Admin Assistant at VIALE
VIALE, a boutique luxury travel advisory affiliated with SmartFlyer Australia and Virtuoso, is seeking a highly organised and detail-oriented Operations & Admin Assistant to support the backend of the business. This casual position, offering 15–18 hours per week, is a remote role with a strong preference for Sydney-based applicants. It focuses purely on operational support, administration, coordination, and execution, rather than client-facing travel consulting.
Key Responsibilities
- Managing supplier communications and follow-ups (confirmations, VIP requests, commission tracking).
- Updating bookings and reservations in Tramada and AXUS.
- Preparing hotel and flight quotes using provided templates.
- Holding and managing flight bookings (training provided if required).
- Tracking deposits, balances, and booking deadlines.
- Supporting general administrative and operational tasks.
About You
- Experience in Sabre/AXUS/Canva is highly advantageous.
- Highly organised and process-driven.
- Strong attention to detail.
- Excellent written communication skills.
- Comfortable working independently in a remote environment.
- Proactive, reliable, and calm under pressure.
Hours & Employment Type
This casual position offers approximately 15–18 hours per week, ideally structured across 3 consistent weekdays, with a preferred working window between 11:00am – 5:00pm AEST for collaboration. The role has an initial 3-month probationary period, with a view to permanent part-time for the right candidate.
Remuneration & Location
Compensation is $30–$35 per hour plus superannuation, depending on experience. While remote, Sydney-based applicants are preferred for occasional in-person collaboration.
Key skills/competency
- Administrative Support
- Operations Management
- Luxury Travel
- Supplier Relationship Management
- Booking Systems (Tramada, AXUS)
- Data Entry & Tracking
- Attention to Detail
- Remote Work
- Organisational Skills
- Written Communication
How to Get Hired at VIALE
- Research VIALE's culture: Study their mission, values, and focus on luxury travel experiences to align your application.
- Tailor your resume: Highlight administrative, operational, and coordination experience, emphasizing any exposure to travel systems.
- Showcase organizational skills: Provide concrete examples of how you manage processes, track details, and ensure accuracy in a remote setting.
- Emphasize remote work readiness: Clearly demonstrate your ability to work independently, manage your time effectively, and communicate proactively.
- Prepare for system questions: Be ready to discuss your experience or quick learning ability with booking platforms like Tramada, AXUS, or similar GDS tools.
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