IT Support Engineer

About Via

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an IT Support Engineer at Via, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.

What You’ll Do

• Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
• Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
• Ensure Security: Implement policies, prevent threats, and safeguard data.
• Collaborate: Work with global teams to solve issues and share best practices.
• Empower Workforce: Onboard staff, provide tools, and enhance IT support.

What You'll Need

• Strong technical skills, including:
• MacOS & Windows systems
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Cloud technologies (e.g., Okta, Kandji, Google Workspace, AWS)
• Mobile device management (MDM)
• Experience with ticketing systems, remote support tools, and IT asset management
• A passion for problem-solving and a dedication to customer satisfaction
• Excellent communication and interpersonal skills
• A proactive and results-oriented approach

Compensation and Benefits

• Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
• Competitive compensation package which includes base salary and equity
• Health insurance with a discount for family members
• Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
• Career development and growth opportunities
• Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits

Key skills/competency

• IT Support
• Troubleshooting
• MacOS
• Windows
• Networking
• Cloud Technologies
• MDM
• Ticketing Systems
• IT Asset Management
• Customer Service
• System Administration