Implementation Specialist

About Vetsource

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

Who We Are Looking For

Implementation Specialist

The Implementation Specialist is responsible for providing hospitals with the knowledge and tools needed to effectively utilize the Vetsource platform, which includes Prescription Management, Vet2Pet, Payments, and Data Services. They play a crucial role in executing the successful integration of Vetsource products and services into a veterinary practice’s workflow. The Implementation Specialist position will utilize experience working directly with customers to communicate product value.

This is a full-time, remote position.

What You’ll Do

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients.
• Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points.
• Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer.
• Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests.
• Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

What You Bring

• 2+ years of experience in the veterinary industry.
• 2+ years of experience in customer-facing roles.

Preferred Experience and Qualifications:

• Bachelor’s Degree or other equivalent certification in Animal Science, preferred.
• Experience utilizing these systems and software preferred, including but not limited to, Google Suite, Salesforce, Infinicept, Adyen, Calendly, Zoom, Monday.com, DocuSign, VBoss, Veed, Thinkific.

Working Conditions

Reliable internet access is required. Sitting/standing at a desk working on a computer for long periods of time.

What Can You Expect From Vetsource

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

*For Canadian based associates these specific benefits are not included

Our Values

Vetsource is proud to be part of Mars Science & Diagnostics, a division of Mars Petcare—a family-owned organization rooted in the belief that pets make the world a better place. Our unified culture is built on a foundation of veterinary excellence and guided by a shared vision, inspiring everyone to create A Better World for Pets™ — a world where pets are healthy, happy, and welcome.

Today, Vetsource drives the future of pet health centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. These principles define how we work, how we treat one another, and how we serve the veterinary community, ensuring a culture where every associate has the opportunity to thrive.

Pay Range (US Based Applicants)

$26.70 - $30.00 / hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com

Key skills/competency

• Implementation Specialist
• Veterinary Industry Experience
• Customer-Facing Roles
• Platform Integration
• Client Training
• Sales Collaboration
• Problem-Solving
• Adaptability
• Communication Skills
• Veterinary Practice Management