Sales Customer Service Expert - Remote

Sales Customer Service Expert - Remote

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Role Overview

Sales Customer Service Experts field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. This role involves connecting with customers across various channels to provide support and meet sales objectives.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer Service and/or Sales Experience Preferred.
• College degree preferred but not required.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Internet Requirements for Remote Work

• Minimum subscribed download rate equal to or exceeding 15.0 Mbps.
• Minimum subscribed upload rate equal to or exceeding 5.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

About Teleperformance

Teleperformance is a global, digital business services company delivering advanced, digitally powered services to help brands streamline their business. With over 500,000 passionate people speaking more than 300 languages, Teleperformance supports communities, clients, and the environment through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise.

Benefits Of Working With Teleperformance

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Growth at Teleperformance

As a key contributor, you will interact with people from all walks of life, with no two days being the same. Teleperformance encourages growth and challenge, allowing you to discover your potential. Notably, the Chief Client Officer started her career as an agent and advanced to a pinnacle position within the company.

Key skills/competency

• Customer Service
• Sales Acumen
• Communication Skills
• Problem-Solving
• De-escalation Techniques
• Technical Proficiency
• Data Entry
• Collaboration
• Remote Work Discipline
• Emotional Intelligence