VetJobs

Leave Administrator - $17.97-$22.21 - Remote Veterans Military Spouses

VetJobs · United States

  • Hybrid
  • Full-time
  • $46,000 / year
  • United States

Job highlights

  • Manage employee leave claims paperwork and correspondence.
  • Collaborate with administrative counterparts via phone and email.
  • Handle multiple concurrent leave cases efficiently.
  • Document and escalate claim issues to team members.
  • Maintain and optimize internal systems for efficiency.

About the role

About VetJobs and Sparrow

ATTENTION MILITARY AFFILIATED JOB SEEKERS - VetJobs works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role is remote in the US, but does not hire from PR, AK, HI or CA. This is not open to any OCONUS locations.

This is currently an ongoing recruitment, with multiple openings available and start dates added during the year.

Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).

Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).

Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.

About The Role

As a Leave Administrator on Sparrow’s Customer Experience team, you will take charge of the behind-the-scenes paperwork and correspondence essential in managing employee benefit’s claims. Working collaboratively with our customer-facing team, your role will ensure the accurate completion and timely submission of all benefits claims. Your active involvement in team meetings will drive process improvements and issue resolutions.

Here’s what you’ll do

  • Foster collaboration with external administrative counterparts through diverse communication approaches, such as phone calls and emails.
  • Manage the flow of necessary leave paperwork, handling multiple concurrent leaves with finesse.
  • Document and convey all claim escalations to designated team members.
  • Thrive in a fast-paced environment by adeptly handling multiple tasks in quick succession.
  • Maintain and optimize internal systems and processes for maximum efficiency.
  • Stay informed about new state programs and processes.

Additional Qualifications/Responsibilities

  • 1-3 years of relevant administrative work experience.
  • Comfortable working with and learning new tech systems.
  • Comfortable working and communicating in a remote-first environment.
  • Strong organization skills and attention to detail. You can track various tasks from different projects and ensure nothing is overlooked.
  • Excellent verbal and written communication skills. You can communicate clearly and empathetically through email, chat, and phone calls.
  • People oriented with a high degree of empathy, interpersonal intuition, and strong active listening skills.
  • Openness to learning. You are highly self-directed, adaptable, and open to feedback and implementation in a fast paced, ever-changing environment.
  • Ability to anticipate needs.
  • Handling confidential information with appropriate care.

Compensation

This is a full-time, hourly, non-exempt position. Compensation ranges from $17.97 to $22.21 per hour and is based on your legal state of residence.

Key skills/competency

  • Leave Administration
  • Employee Benefits
  • Customer Experience
  • Administrative Support
  • Process Improvement
  • Communication Skills
  • Attention to Detail
  • Remote Work
  • Adaptability
  • Problem Solving

Skills & topics

  • Leave Administrator
  • Remote Work
  • Employee Benefits
  • Administrative Assistant
  • Customer Support
  • HR Support
  • Paperwork Management
  • Communication
  • Organization
  • Veterans
  • Military Spouses
  • Sparrow
  • VetJobs

How to get hired

  • Tailor your resume: Highlight administrative experience and technical system proficiency.
  • Showcase communication skills: Emphasize your ability to communicate empathetically via email and phone.
  • Demonstrate attention to detail: Provide examples of managing multiple tasks and tracking projects.
  • Highlight remote work experience: Mention your comfort and success in a remote-first environment.
  • Prepare for behavioral questions: Be ready to discuss adaptability and problem-solving skills.

Technical preparation

Familiarize yourself with HRIS and leave management software.,Practice using communication tools like Slack and Zoom.,Review common administrative and documentation software.,Understand data entry and record-keeping best practices.

Behavioral questions

Describe a time you managed multiple urgent tasks.,How do you handle confidential employee information?,Give an example of effective remote collaboration.,How do you stay updated on changing regulations?

Frequently asked questions

What is the compensation for the Leave Administrator role at Sparrow?
The Leave Administrator position offers an hourly compensation ranging from $17.97 to $22.21, based on your legal state of residence. This is a full-time, hourly, non-exempt position.
Is the Leave Administrator position remote?
Yes, the Leave Administrator role is remote within the United States. However, it does not hire from Puerto Rico, Alaska, Hawaii, or California, nor from any OCONUS locations.
What are the key responsibilities of a Leave Administrator at Sparrow?
Key responsibilities include managing employee leave claims paperwork and correspondence, collaborating with external administrative counterparts, handling multiple concurrent leave cases, documenting and escalating claim issues, and maintaining/optimizing internal systems for efficiency.
What qualifications are needed for the Leave Administrator job?
The role requires 1-3 years of relevant administrative work experience, comfort with new tech systems, strong organization and attention to detail, excellent verbal and written communication skills, empathy, and adaptability in a fast-paced, remote environment.
What kind of company is Sparrow?
Sparrow is a high-tech, high-touch employee leave management solution company. Their mission is to simplify the complex process of managing various types of employee leave for companies and their employees.
How can a military-affiliated individual apply for this role?
Military-affiliated job seekers, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers, are encouraged to apply if they meet the required skill set, education, and experience. Click the submit button and follow the steps.
What does Sparrow do to help companies with leave management?
Sparrow transforms the typically tedious, error-prone, and time-consuming leave management process into a streamlined experience. They aim to save teams significant time and money while ensuring compliance with frequently changing regulations.