Veterinary Client Service Representative
Veterinary Specialty Center of Seattle · Lynnwood, WA
- On site
- Full-time
- $49,920 / year
- Lynnwood, WA
Job highlights
- Provide end-to-end patient care.
- Manage client communication and scheduling.
- Process payments and financial information.
- Maintain a welcoming and professional atmosphere.
- Handle emergency situations calmly and efficiently.
About the role
Veterinary Client Service Representative
Veterinary Specialty Center of Seattle is seeking a dedicated Client Service Representative to join our team.
About Us
The Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine, supporting Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology, and Radiology. We pride ourselves on providing compassionate medical care and exceptional client service.
We are a diverse group of professionals committed to excellent patient and client care in an environment that fosters learning, teamwork, autonomy, accountability, and a bit of laughter. Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community.
Job Overview
As a Client Service Representative (CSR), you will play a crucial role in providing end-to-end care for our patients. Your responsibilities will include answering phones, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating between clients and staff. You will be the first and last impression for our clients, ensuring a warm, welcoming, professional, and courteous experience. This role requires someone who enjoys working with diverse clients, is caring, friendly, efficient, and remains calm and collected, especially in emergency situations. You must have a firm belief in the quality of care provided and be able to clearly communicate services and recommendations.
Experience & Skills Required
- Excellent communication skills
- Ability to work both independently and as part of a team
- Impeccable customer service skills
- Multitasking abilities
- Positive attitude
- Ability to type 60-80 WPM
- Experience in a veterinary clinic preferred
Benefits – Our Care In Action
We provide comprehensive benefits for your mental, physical, emotional, and financial well-being:
- Competitive compensation ($19-24/hr), with performance and compensation reviews
- Paid time off, including 8 weeks of full-pay parental leave, bereavement leave (for humans and pets), and time off for new pet adoptions
- Top-quality medical, dental, and vision insurance, plus HSA and FSA options
- Pet perks: free exams, discounts on products/services at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits: coaching and therapy sessions
- 401k program
- Continuing education and development support: free CE courses and 3 days PTO for completion
- Scholarship opportunities
Compensation is negotiable based on credentials and experience, with an hourly rate starting at $19 - $24/hour. The actual rate offered will consider your skills, qualifications, experience, and location.
About Thrive Pet Healthcare
Thrive Pet Healthcare is a leading veterinary services provider offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. With over 360 veterinary providers nationwide and an industry-leading membership program, Thrive offers personalized, accessible care through every stage of a pet's life. Founded by veterinarians, the organization provides industry-first benefits for practice staff and elevates veterinary hospitals with innovative service and technology solutions.
Key skills/competency
- Client Service
- Veterinary Clinic Experience
- Customer Service Skills
- Communication Skills
- Multitasking
- Teamwork
- Professionalism
- Empathy
- Problem-Solving
- Veterinary Medicine
Skills & topics
- Veterinary Client Service Representative
- Customer Service
- Veterinary Receptionist
- Animal Care
- Client Communication
- Appointment Scheduling
- Veterinary Assistant
- Thrive Pet Healthcare
- Lynnwood WA Jobs
- Emergency Veterinary
How to get hired
- Tailor your resume: Highlight customer service, communication, and veterinary experience.
- Showcase your skills: Emphasize multitasking, teamwork, and a positive attitude.
- Prepare for behavioral questions: Practice scenarios involving client interaction and emergencies.
- Research the company: Understand Thrive Pet Healthcare's mission and values.
- Express your passion: Convey your dedication to animal welfare and client satisfaction.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting hourly pay for a Veterinary Client Service Representative at Veterinary Specialty Center of Seattle?
- The starting hourly pay for a Veterinary Client Service Representative at Veterinary Specialty Center of Seattle ranges from $19 to $24 per hour. The actual rate offered will depend on your specific skills, qualifications, experience, and location.
- What specific veterinary experience is preferred for this role?
- While not strictly required, experience in a veterinary clinic is preferred. This could include roles in client communication, appointment scheduling, patient admission/checkout, and handling financial transactions within a veterinary setting.
- What are the key responsibilities of a Veterinary Client Service Representative at this hospital?
- Key responsibilities include answering phones, triaging calls for routine vs. emergency cases, scheduling appointments, greeting clients, managing patient check-in/check-out, processing payments, handling financial information, and facilitating communication between clients and veterinary staff.
- How does Veterinary Specialty Center of Seattle support employee well-being?
- Veterinary Specialty Center of Seattle, as part of Thrive Pet Healthcare, offers comprehensive benefits covering mental, physical, emotional, and financial well-being, including competitive compensation, generous PTO, parental leave, comprehensive insurance, pet perks, mental health support, and continuing education opportunities.
- What kind of environment can I expect at Veterinary Specialty Center of Seattle?
- You can expect a collaborative environment that fosters learning and teamwork, while also encouraging autonomy and accountability. The team is diverse, including assistants, licensed technicians, support staff, and board-certified specialists, all committed to compassionate care and professional growth.
- Is this a full-time position at Veterinary Specialty Center of Seattle?
- Yes, the job description indicates that this is a full-time position.
- What skills are essential for a Veterinary Client Service Representative?
- Essential skills include excellent communication, impeccable customer service, multitasking abilities, a positive attitude, the ability to work well in a team and independently, and a typing speed of 60-80 WPM.
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