Microsoft Dynamics 365 Specialist
Vesterling AG
Job Overview
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Job Description
About the Role: Microsoft Dynamics 365 Specialist
As a Microsoft Dynamics 365 Specialist at Vesterling AG, you will be responsible for the continuous support and development of the internal Microsoft Dynamics 365 platform. This role focuses on optimizing Customer Service, Field Service, and ITSM-related processes within an established IT system house.
Key Responsibilities
- Focus on Customer Service, Field Service, and ITSM-related processes within Microsoft Dynamics 365.
- Analyze existing business and service processes to identify and implement optimization potential in close collaboration with specialist departments.
- Take charge of the conception, planning, and successful implementation of projects from initial idea to company-wide introduction.
- Coordinate closely with software development and process management teams for efficient technical and organizational workflows.
- Plan and moderate workshops and training sessions to boost system acceptance and proficient use of Microsoft Dynamics 365.
- Evaluate new functions and modules, assess their corporate utility, and oversee their integration into the existing system landscape.
Your Profile
- Successfully completed studies in (Business) Informatics, Business Administration, or a comparable field.
- In-depth experience in the implementation and further development of Microsoft Dynamics 365, with a focus on Customer Service, Field Service, or ITSM.
- Profound know-how in the analysis, modeling, and optimization of business processes, ideally from realized customer or internal projects.
- High degree of personal responsibility and motivation to independently drive and sustainably establish solutions.
- Strong communication skills and team spirit for close collaboration with specialist departments and interdisciplinary project teams.
- Good German language skills (written and spoken) and good English language skills.
Benefits
Vesterling AG fosters an open and team-oriented culture and offers the following benefits:
- Flexible working hours
- Company pension scheme
- Home office options
- 30 days of annual leave
- Corporate benefits program
- Health management
- Employee PC program
- Paternity leave
- Regular feedback discussions
About Vesterling AG
Our client is an established IT system house specializing in holistic solutions for medium-sized and large business customers. They offer a broad range of services, from IT consulting and infrastructure services to cloud and security solutions. The company culture values openness, teamwork, employee development, and work-life balance.
Key skills/competency
- Microsoft Dynamics 365
- Customer Service
- Field Service
- IT Service Management (ITSM)
- Business Process Analysis
- Project Management
- System Implementation
- Workshop Facilitation
- Stakeholder Management
- Solution Design
How to Get Hired at Vesterling AG
- Research Vesterling AG's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight Dynamics 365, Customer Service, Field Service, and ITSM expertise for this specialist role.
- Showcase project impact: Prepare examples demonstrating your successful Dynamics 365 implementations and process optimization skills.
- Master German and English communication: Emphasize your linguistic abilities for effective collaboration and client interaction.
- Prepare for behavioral questions: Focus on problem-solving, teamwork, and independent solution-driven initiatives.
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