Manager, Deployment Engineering

About Versaterm

Versaterm is a global public safety solutions company transforming how agencies serve their communities by providing intuitive tools for public safety agencies, forensic labs, court systems, schools, and other institutions since 1977.

The Role

The Manager, Deployment Engineering is responsible for leading both the Deployment Engineering and Customer Support teams. The position ensures a seamless customer onboarding and deployment experience by planning, coordinating, and executing custom data integration interfaces for public safety software systems.

Responsibilities

• Lead and develop technical teams for deployment and support.
• Manage project schedules, technical requirements, and quality standards.
• Directly handle escalated deployment projects when needed.
• Coordinate with customers and internal stakeholders to define scope and deliverables.
• Establish performance metrics and monitor support service levels.
• Oversee documentation, process improvements, and quality control measures.

Requirements

• 5+ years in a customer-facing technical role.
• Experience in IT or Engineering with ETL integrations and support.
• Bachelor’s degree in a related field or equivalent experience.
• Proficiency in PowerShell, SQL, and automation scripting.
• Strong communication skills and customer-centric mindset.
• Familiarity with tools like Jira, Confluence, GitHub, and Datadog.

Work Environment

This role is client-facing and may be performed remotely or on-site at one of our offices in the United States or Canada. Preference is given to candidates with on-site availability.

Key skills/competency

• Deployment
• Customer Support
• ETL
• Integration
• Project Management
• PowerShell
• SQL
• Technical Leadership
• Process Improvement
• Public Safety